Site Quality Leader: Zero-Defect Ops & Customer Care

Norsk Hydro; Cressona (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement Savings Plan

Education Assistance

Bonus Plan Eligibility

Job summary

Hydro Extrusions in Pennsylvania is seeking a Quality Manager to lead the Quality Department's efforts toward zero defects across the site. You will drive containment, problem solving, customer claim resolution, and coaching of team members, partnering with production and customers to improve quality performance.

You will develop and execute the site's quality strategy using data analytics, support the quality lab, lead root cause investigations (8D, DMAIC), and ensure training on quality

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
• 7 years of professional experience in manufacturing.
• 5 years of leadership experience.
• Must be eligible to access ITAR-controlled information and data.

Responsibilities

• Lead containment, problem solving, and customer claim resolution to deliver zero defects.
• Develop and execute the site's quality strategy using data analytics and advanced tools.
• Provide customer support for quality issues and ensure standards are understood and adhered to.
• Lead root cause investigations and corrective actions (8D, A3, DMAIC, or similar).
• Coach and train team members on Quality processes and lab testing.

Education

Bachelor's Degree in Engineering, Manufacturing, Quality or related field

Job description

Hydro Extrusions in Pennsylvania is seeking a Quality Manager to lead the Quality Department's efforts toward zero defects across the site. You will drive containment, problem solving, customer claim resolution, and coaching of team members, partnering with production and customers to improve quality performance.

You will develop and execute the site's quality strategy using data analytics, support the quality lab, lead root cause investigations (8D, DMAIC), and ensure training on quality