Customer Quality Manager

Norsk Hydro; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Retirement Savings Plan

Education Assistance

Bonus Plan Eligibility

Referral Bonuses

Parental Leave

On-site Gym & Café

Job summary

Hydro Extrusions, a leading aluminium extrusion company, seeks a Quality Manager to drive the site's quality strategy, reduce defects, and lead the quality team. You will partner with production and customers, use data-driven tools, and mentor staff to ensure compliance and safety while delivering cost reductions.

Required: 7+ years in manufacturing with 5+ years in leadership; ITAR eligibility; extrusion experience preferred. This is an on-site role at our North American location.

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
• 7+ years in manufacturing.
• 5+ years of leadership experience.
• ITAR eligibility.
• Experience with aluminum extrusion preferred.

Responsibilities

• Develop and execute the site's quality strategy using data analytics and advanced tools.
• Provide customer quality support and ensure standards are met at plant and customer sites.
• Bridge customer and plant for claims, problem solving and improvement projects.
• Develop and review plant floor processes with proper documentation.
• Lead root cause investigations (8D, DMAIC) for defects.
• Document deviations and conduct failure investigations.
• Train and coach team on quality standards and processes.
• Coach shop floor teams on process deviation and technical knowledge.
• Serve as SME in quality lab testing and measurement methods.
• Ensure inspection records and test data are complete and accurate.
• Perform daily site walks to identify issues and coordinate resolution.
• Assist customers in aluminum basics and quality requirements.
• Uphold safety, integrity, and quality reporting standards.

Skills

Leadership

Data analytics

Quality management

Communication

Education

Bachelor's Degree in Engineering/Manufacturing/Quality or related field

Job description

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Job description:

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plan
• Education Assistance
• Bonus Plan Eligibility
• Referral Bonuses
• Parental Leave
• On-site Gym & Café

What you will be doing

Job Summary: The Quality Manager is responsible for driving the Quality Department's efforts to deliver zero defects by leading containment activities, problem solving, customer claim resolution, coaching and mentoring team members, and supporting the quality test lab and its processes. This role partners closely with production teams and customers to improve quality performance across the operation. Supporting Hydro's flagship North American manufacturing location, a site whose production output surpasses that of some entire Hydro regions, the Quality Manager will create and execute the site's quality strategy, driving continuous improvement and increasing the use of technology and data-driven tools to reduce customer complaints, test failures, returns, and overall cost of quality. This position is primarily focused on customer and manufacturing quality performance and is not the primary owner of quality systems administration, auditing, or compliance management activities.

Essential Job Responsibilities:

• Develop and execute the site's quality strategy by leveraging technology, data analytics, and advanced quality performance tools to reduce defects, customer complaints, returns, and overall cost of quality while improving compliance and test performance metrics.
• Provide customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both the plant and customer facilities.
• Provides a connection between the customer and the plant in claims support, technical problem solving,continuous improvement initiatives, and quality performance projects.
• Developing and reviewing processes on the plant floor including proper documentation, while driving quality strategy and improvement initiatives focused on defect reduction and operational excellence.
• Conducting non-conformance investigations and leading root cause analysis activities to drive sustainable corrective actions.
• Documenting deviations and/or conducting failure investigations, as appropriate.
• Developing, coordinating, and providing training on Quality standards and processes for team members while fostering the growth and development of the Quality organization.
• Trains / Coaches Team Members: Supports learning organization initiative through daily teaching / coaching on the shop floor. Imparts technical knowledge of the process and reactionary logic based on process deviation observation.
• Is a subject matter expert in area of quality lab testing, equipment, dispositioning, lab back up, extrusion processes, and emerging quality technologies that improve measurement accuracy and process control.
• Insuring completeness and accuracy of all inspection records and test data
• Daily walks to scour the site for visible issues in the product and process.Coordinates immediate resolution.
• Assist customers in the fundamentals of aluminum, extrusion processes, and quality requirements.
• Demonstrates high standard for excellence and core belief in quality compliance, accuracy in reporting and always puts safety first.

What will make you successful?

Required Education/Experience:

• Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
• At least 7 years of professional experience working in a manufacturing environment.
• At least 5 years of previous leadership experience.
• Must be eligible to access and work with ITAR-controlled information and data, as required for this position.

Preferred Skills/Qualifications:

• Experience with aluminum extrusion or related manufacturing processes.
• Experience reducing customer complaints, returns, cost of quality, or other key manufacturing quality metrics within a high-volume manufacturing environment.
• Experience leading root cause investigations and corrective actions (8D, A3, DMAIC, or similar methodologies) for customer claims, process issues, and quality failures.
• Experience partnering with production, engineering, and operations teams to improve process capability, product quality, and overall plant performance.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles.These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail] IND123