Customer Quality Manager

Norsk Hydro; Cressona (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement Savings Plan

Education Assistance

Bonus Plan Eligibility

Job summary

Hydro Extrusions in Pennsylvania is seeking a Quality Manager to lead the Quality Department's efforts toward zero defects across the site. You will drive containment, problem solving, customer claim resolution, and coaching of team members, partnering with production and customers to improve quality performance.

You will develop and execute the site's quality strategy using data analytics, support the quality lab, lead root cause investigations (8D, DMAIC), and ensure training on quality

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
• 7 years of professional experience in manufacturing.
• 5 years of leadership experience.
• Must be eligible to access ITAR-controlled information and data.

Responsibilities

• Lead containment, problem solving, and customer claim resolution to deliver zero defects.
• Develop and execute the site's quality strategy using data analytics and advanced tools.
• Provide customer support for quality issues and ensure standards are understood and adhered to.
• Lead root cause investigations and corrective actions (8D, A3, DMAIC, or similar).
• Coach and train team members on Quality processes and lab testing.

Education

Bachelor's Degree in Engineering, Manufacturing, Quality or related field

Job description

Location: Cressona, PA, US, 17929 Career area: Operational Excellence Department: Industrial & Distribution Job Type: Permanent

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Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Retirement Savings Plan
• Education Assistance
• Bonus Plan Eligibility

What you will be doing

Job Summary: The Quality Manager is responsible for driving the Quality Department's efforts to deliver zero defects by leading containment activities, problem solving, customer claim resolution, coaching and mentoring team members, and supporting the quality test lab and its processes. This role partners closely with production teams and customers to improve quality performance across the operation. Supporting Hydro's flagship North American manufacturing location, a site whose production output surpasses that of some entire Hydro regions, the Quality Manager will create and execute the site's quality strategy, driving continuous improvement and increasing the use of technology and data-driven tools to reduce customer complaints, test failures, returns, and overall cost of quality. This position is primarily focused on customer and manufacturing quality performance and is not the primary owner of quality systems administration, auditing, or compliance management activities.

Develop and execute the site's quality strategy by leveraging technology, data analytics, and advanced quality performance tools to reduce defects, customer complaints, returns, and overall cost of quality while improving compliance and test performance metrics.

• Provide customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both the plant and customer facilities.
• Provides a connection between the customer and the plant in claims support, technical problem solving,continuous improvement initiatives, and quality performance projects.
• Developing and reviewing processes on the plant floor including proper documentation, while driving quality strategy and improvement initiatives focused on defect reduction and operational excellence.

Conducting non-conformance investigations and leading root cause analysis activities to drive sustainable corrective actions.

• Documenting deviations and/or conducting failure investigations, as appropriate.
• Developing, coordinating, and providing training on Quality standards and processes for team members while fostering the growth and development of the Quality organization.
• Trains / Coaches Team Members: Supports learning organization initiative through daily teaching / coaching on the shop floor. Imparts technical knowledge of the process and reactionary logic based on process deviation observation.
• Is a subject matter expert in area of quality lab testing, equipment, dispositioning, lab back up, extrusion processes, and emerging quality technologies that improve measurement accuracy and process control.
• Insuring completeness and accuracy of all inspection records and test data
• Daily walks to scour the site for visible issues in the product and process.Coordinates immediate resolution.
• Assist customers in the fundamentals of aluminum, extrusion processes, and quality requirements.
• Demonstrates high standard for excellence and core belief in quality compliance, accuracy in reporting and always puts safety first.

What will make you successful?

Required Education/Experience:

• Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
• At least 7 years of professional experience working in a manufacturing environment.
• At least 5 years of previous leadership experience.

Must be eligible to access and work with ITAR-controlled information and data, as required for this position.

Preferred Skills/Qualifications:

• Experience with aluminum extrusion or related manufacturing processes.
• Experience reducing customer complaints, returns, cost of quality, or other key manufacturing quality metrics within a high-volume manufacturing environment.
• Experience leading root cause investigations and corrective actions (8D, A3, DMAIC, or similar methodologies) for customer claims, process issues, and quality failures.
• Experience partnering with production, engineering, and operations teams to improve process capability, product quality, and overall plant performance.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles.These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

About Hydro

• Hydro is a leading aluminium and renewable energy company committed to a sustainable future
• Founded: 1905
• Number of employees: 32,000
• Company presence in around 40 countries worldwide

A key part of succeeding in this mission involves encouraging a collegial environment where our differencesare acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Ourglobal diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusiveworkplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential.With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build acareer that aligns with your strengths and passions. Join our global community of over 30,000 people with apresence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you havethe chance to make a difference in the industries that matter. Explore our world and the heart of our operations.