Site Ops Supervisor: Logistics Throughput Leader

TikTok; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TikTok Shop Sorting Center in Houston seeks a Logistics Operations Supervisor to lead frontline warehouse operations, optimize staffing, and drive efficiency across inbound, outbound, and inventory processes. You will coordinate cross-functional teams and ensure safety, quality, and on-time performance in a high-volume setting.

You will develop staffing plans, monitor performance metrics, and resolve bottlenecks to maintain superior service levels while fostering a high-performing,

Qualifications

• Associate's degree or above.
• 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands on experience managing frontline operations.
• Proven experience leading teams in a fast paced, high volume operational environment.
• Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.
• Strong problem solving and decision making skills, with the ability to manage operational disruptions and maintain service levels.

Responsibilities

• Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.
• Ensure all operational processes are executed in compliance with established SOPs, quality standards, and safety requirements.
• Monitor daily operational performance, including throughput, productivity, UPH, and service level metrics, and take corrective actions as needed.
• Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.
• Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.
• Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.
• Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.
• Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.
• Build a high performing, accountable, and safety focused team culture.
• Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.
• Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.

Education

Associate's degree or above

Job description

TikTok Shop Sorting Center in Houston seeks a Logistics Operations Supervisor to lead frontline warehouse operations, optimize staffing, and drive efficiency across inbound, outbound, and inventory processes. You will coordinate cross-functional teams and ensure safety, quality, and on-time performance in a high-volume setting.

You will develop staffing plans, monitor performance metrics, and resolve bottlenecks to maintain superior service levels while fostering a high-performing,