Site Operations Manager

JBAndrews; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

JBAndrews is partnering with a leading global warehouse automation organization to recruit a Site Operations Manager for automated distribution facilities in Columbus, Ohio.

The role is senior, site-based, responsible for the performance of a sizeable 24/7 maintenance operation, including people leadership, customer management, budgeting, safety and continuous improvement, and acts as the senior interface between the automation provider and its customer.

Qualifications

• 10+ years' experience in operations, maintenance, logistics or similar industrial environment.
• Leadership experience at Operations Manager / Site Operations Manager / General Manager level.
• Proven track record leading sizeable teams in high-throughput operations.
• Excellent people leadership and coaching abilities.
• Strong customer-management skills and stakeholder handling.
• Experience managing operational budgets and commercial implications.
• Experience in 24/7, multi-shift operations.
• Hands-on leadership style with pragmatic approach.
• Exposure to warehouse automation or automated manufacturing is advantageous.
• Engineering qualification or Lean/Six Sigma experience would be advantageous.

Responsibilities

• Lead and develop a sizeable, multi-shift maintenance and engineering organization in a 24/7 automated environment.
• Ensure site performance against service levels and targets.
• Manage customer relationships and act as senior point of contact for ops and service matters.
• Coach and develop site management and technical teams; foster accountability and continuous improvement.
• Own maintenance budgets, resource planning and commercial activities.
• Oversee preventive and predictive maintenance of warehouse automation systems.
• Report on operational, commercial and technical performance.
• Collaborate with customer and internal stakeholders to drive reliability and efficiency.
• Champion Health & Safety standards across the operation.
• Support recruitment, performance management, and succession planning.

Skills

People leadership

Customer management

Budgeting

Safety standards

Continuous improvement

Operations management

Warehouse automation

Stakeholder management

Multi-shift leadership

Engineering qualification

Education

Engineering qualification

Lean/Six Sigma experience

Job description

Site Operations Manager – Warehouse Automation

JBAndrews is currently partnering with a leading global warehouse automation and intralogistics organization to identify experienced Site Operations Managers for automated distribution facilities.

This is a senior, site-based leadership position with overall responsibility for the performance of a sizeable 24/7 maintenance operation, including people leadership, customer management, operational performance, budgeting, safety and continuous improvement.

The successful individual will lead a multi-shift technical maintenance organization supporting highly automated material handling systems and will act as the senior interface between the automation provider and its customer.

The Role

• Lead and develop a sizeable, multi-shift maintenance and engineering organization operating within a 24/7 automated distribution environment.
• Take overall responsibility for site performance, ensuring the team consistently delivers against agreed service levels and operational targets.
• Build and maintain a strong relationship with the customer, managing expectations and acting as the senior point of contact for operational and service-related matters.
• Lead, coach and develop the site's management and technical teams, creating a culture of accountability, engagement and continuous improvement.
• Take ownership of maintenance budgets, resource planning and associated commercial activities.
• Oversee preventive and predictive maintenance programs across sophisticated warehouse automation and material handling systems.
• Ensure effective reporting of operational, commercial and technical performance.
• Work closely with both customer and internal stakeholders to identify opportunities to improve reliability, efficiency and overall service.
• Champion Health & Safety standards across the operation.
• Support recruitment, performance management, training and succession planning across the site organization.

The Requirements

• 10+ years' experience within operations, maintenance, logistics, supply chain, 3PL, distribution or a comparable industrial environment.
• Previous leadership experience at Operations Manager, Site Operations Manager, General Manager, Maintenance Operations Manager or equivalent level.
• A strong track record of leading sizeable teams within demanding, high-throughput operations.
• Excellent people leadership skills with the ability to motivate, coach and develop teams.
• Strong customer-management skills and the confidence to manage challenging stakeholder relationships.
• Experience managing operational budgets and understanding the commercial implications of site-level decisions.
• Experience working within 24/7, multi-shift operations.
• A resilient, pragmatic and hands-on leadership style.
• Exposure to warehouse automation, material handling or highly automated manufacturing environments would be advantageous, but strong operational leadership is the priority.
• An Engineering qualification, Lean/Six Sigma experience or military leadership background would also be advantageous.

The Opportunity

This is an opportunity to take ownership of a strategically important automated customer operation for one of the world's leading intralogistics technology organizations.

The position offers significant autonomy and the chance to lead an established site team while improving operational performance, customer relationships and the overall effectiveness of the maintenance organization.