Evening Front Desk Clerk – Supportive Housing

Careers - HomeRise; San Francisco (CA); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off & holidays

Training & career development

Job summary

HomeRise seeks a Front Desk Clerk at its San Francisco residences to enforce housing policies, welcome residents and visitors, and maintain security and records. The role involves monitoring daily activities, responding to emergencies, and assisting with administrative tasks under supervision of the Site Manager.

The position is full-time, non-exempt, with a 4 PM–12 AM schedule Tuesday to Saturday, under SEIU 1021. Bilingual Spanish is a plus; pay rate is $25.13/hour.

Qualifications

• High School diploma or GED required.
• Willingness to learn and follow directions.
• Good humored, courteous and professional; even under pressure.
• Organized, with attention to detail.
• Ability to remain calm and responsible during emergencies.
• Ability to communicate with diverse types of people.
• Ability to be a part of a team.
• Commitment to helping formerly homeless people regain independence.
• Basic computer word processing and databases experience encouraged.
• De-escalation and conflict resolution training a strong plus.
• Experience with homelessness and recovery issues is helpful.
• HomeRise Training Institute / Desk Clerk Training program is a strong plus.
• Bilingual/Spanish a strong plus.

Responsibilities

• Enforce HomeRise policies to ensure safe, decent housing for residents.
• Monitor daily building activities and provide 24-hour security.
• Welcome visitors and screen access to the property.
• Maintain accurate building logs and incident reports.
• Respond to emergencies following the Property Management manual.
• Assist residents with work orders, incidents, and complaints.
• Support administrative tasks for the Building Manager.
• Maintain a clean, presentable lobby and entry area.
• Attend required staff and Front Desk Clerk meetings.

Skills

Customer service

De-escalation

Communication

Team player

Calm under pressure

Attention to detail

Organizational skills

Diversity awareness

Learning mindset

Education

High School diploma or GED

Tools

Word processing

Databases

Job description

HomeRise seeks a Front Desk Clerk at its San Francisco residences to enforce housing policies, welcome residents and visitors, and maintain security and records. The role involves monitoring daily activities, responding to emergencies, and assisting with administrative tasks under supervision of the Site Manager.

The position is full-time, non-exempt, with a 4 PM–12 AM schedule Tuesday to Saturday, under SEIU 1021. Bilingual Spanish is a plus; pay rate is $25.13/hour.