Assistant Site Manager | MB9

Careers - HomeRise; San Francisco (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental and vision insurance

403(b) retirement with employer match

Education Benefit with time off

Job summary

HomeRise is seeking an Assistant Site Manager in San Francisco to oversee front desk operations, supervise clerks, and provide ongoing support to the Site Manager. You will handle paperwork, certifications, rent processes, and policy enforcement while collaborating with community partners.

The role requires a background in residential housing management and strong supervisory skills, with emphasis on resident safety and quality of life in a supportive housing setting.

Qualifications

• High school diploma required.
• 2+ years in residential supportive/affordable housing property management as a desk clerk or similar.
• Valid and current tax credit certification or ability to attain within six months.
• Knowledge of property management policies and procedures.
• Minimum 1 year supervisory experience (2 years preferred).
• Ability to communicate with diverse groups professionally.
• Interest in social justice advocacy.
• CA driver’s license valid.

Responsibilities

• Provide direct supervision to Front Desk Clerk staff.
• Train staff on emergency and non-emergency procedures.
• Prepare and post the Desk Station Work Schedule.
• Monitor daily activities of residents, staff, and guests.
• Assist with resident certification processes.
• Maintain resident files and records.
• Collect rents and issue receipts.
• Enforce housing rules consistently.
• Administer staff time sheets and payroll records.
• Respond to incident and resident complaint reports.
• Attend departmental, organizational and community meetings.

Skills

Supervisory experience

Resident relations

Property management

Communication skills

Social justice advocacy

Education

High school diploma

Tax credit certification (or ability to attain within 6 months)

Job description

Description

JOB DESCRIPTION

Starting Salary: $68,640 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we're building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Assistant Site Manager is primarily responsible for the operations of the site’s front desk station, including supervision and scheduling of the front desk clerk staff, training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies. The Assistant Site Manager provides ongoing informational and operational assistance to the Site Manager, in areas including paperwork, recertification, resident relations, maintenance work order tracking, rent receipt and deposit, etcetera.

ESSENTIAL FUNCTIONS

• Provide direct supervision to the Front Desk Clerk staff members at the building.
• Follow all rules and procedures outlined in the HomeRise Housing Operations Manual, HomeRise Employee Handbook, Building Emergency Procedures and Building House Rules. Follow new and revised procedures as developed and distributed.
• Training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies.
• Prepare and post the Desk Station Work Schedule.
• Monitor daily common area activities of building residents, staff, and guests.
• Assists with the certification process for all residents to be completed in a timely, accurate manner.
• Assist with maintaining all resident files and records in an orderly manner.
• Collect resident rents and deliver receipts to residents.
• Execute and deliver late rent notices and legal notices in accordance with HomeRise's housing retention procedures.
• Ensure fair, consistent, and thorough enforcement of all property House Rules, policies and procedures.
• Administrate staff time sheets, payroll disbursements, and records required by HomeRise administration.
• Review and respond to Incident Reports and Resident Complaint Reports in accordance with HomeRise policies and procedures.
• Monitor the property daily for safety hazards and potential physical plant improvements and upgrades. Schedule repairs & necessary improvements in consultation with supervisor.
• Conduct quarterly housekeeping inspections of all units, ensuring compliance with all lease and other regulatory provisions.
• Maintain close contact with community resource agencies and advocacy groups in the area of resident safety and quality of life.
• Attend and participate in departmental, organizational and community meetings.
• Maintain positive relations with residents, visitors and vendors.
• Provide on-call response for building emergencies and cover front desk duties if coverage cannot be found.
• Must have a valid phone number.
• Other duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITY

• Desk Clerks

POSITION DETAIL

• Location: A410 China Basin Street, San Francisco, CA 94158
• Status: Full-Time / Exempt
• Schedule: Monday through Friday | 8 am to 4 pm
• On-call for after-hours emergencies
• Reports to: Site Manager, Senior Site Manager and/or Regional Property Director

Requirements

QUALIFICATIONS

• High school diploma required.
• Qualified individuals must have a minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position, specifically with seniors and families.
• Valid and current tax credit certification or ability to successfully attain certification within six months of hire date.
• Knowledge and experience in property management policies and procedures.
• Qualified individuals will have a minimum of one year (over two years preferred) of supervisory experience.
• Understanding of and ability to communicate with diverse groups of people in a professional manner.
• Qualified individuals must have a strong interest in doing social justice advocacy.
• HomeRise currently operates properties in the Tenderloin District of San Francisco; experience working in this neighborhood is a plus.
• An understanding and experience working with issues of homelessness and recovery issues.
• Experience with buildings operating with project-based subsidies and/ or Public Housing Authority experience.
• Valid and current California Driver's License.
• Valid phone number required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.