Site Manager – Rogers/NWS

MHA Inc.; West Springfield (MA); On-site; USD 58,741,000 - 61,606,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Hourly pay rate $20.50–$21.50

Job summary

New Ways Services – ABI Division seeks a Site Manager to oversee daily operations at our assigned site, ensuring high-quality service delivery for participants. This role reports to the Program Coordinator and maintains a safe, efficient, and supportive environment.

The position offers a pay rate of $20.50–$21.50 per hour with open shifts Tue, Wed, and Fri 12pm–8pm, Thu 9am–5pm, Sat 8am–4pm (40 hours). Responsibilities include staffing coordination and medication management to support program

Qualifications

• Must have valid driver’s license, reliable vehicle, and adequate auto insurance.
• Must be at least 21 years old.
• Ability to pass a background and CORI check.
• Comfortable providing personal care (bathing, dressing, mobility).
• High school diploma or GED required.
• At least six months of relevant experience; experience with brain injuries or disabilities is desirable.
• Strong commitment to a safe, supportive environment for participants.

Responsibilities

• Coordinate staff schedules and maintain staffing ratios for smooth operations.
• Oversee medication management, counts, ordering, documentation, and verification.
• Manage program finances, including petty cash and check requests, under supervision.
• Assist with hiring, onboarding, and training new staff.
• Ensure accurate documentation of medications, participant goals, behavioral data, and incidents.
• Schedule and support participant attendance for medical, therapy, and community appointments.
• Promote a safe environment by addressing safety concerns and reporting incidents.
• Communicate with the Program Coordinator and team; participate in meetings and trainings.

Skills

Driver's license

Safe driving

Caregiving

Communication

Education

High school diploma or GED

Job description

Position Summary
The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $20.50 – $21.50 an hour

Open Shift: Tuesday, Wednesday, & Friday 12pm-8pm, Thursday 9am-5pm, Saturday 8am-4pm (40hrs)

Key Responsibilities

• Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.


• Oversee medication management, including counts, ordering, documentation, and verification.


• Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.


• Assist with hiring, onboarding, and training new staff members to support program growth.


• Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.


• Schedule and support participant attendance for medical, therapy, and community appointments.


• Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.


• Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Requirements

• Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.


• Must be at least 21 years of age.


• Ability to pass a background and CORI check.


• Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.


• Must have a high school diploma or equivalent (GED, etc.)


• At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.


• Strong commitment to creating a safe, supportive, and empowering environment for participants.

Benefits

• Health Care Plan (Medical, Dental & Vision)


• Retirement Plan (403B, IRA)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Family Leave (Maternity, Paternity)


• Long Term Disability


• $20.50 – $21.50 an hour

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.