Site Manager - Newark, CA

Matheson Tri-Gas; Newark (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Matheson Tri-Gas in Newark, CA is seeking a Sales Support Supervisor to lead the local Customer Service Representatives and Site Service Technicians, ensuring safety, accurate orders, pricing, and inventory while supporting Outside Sales through the RGM and Supply Chain teams.

The ideal candidate has 5–10 years in site/branch operations or package gas operations, a Bachelor's degree preferred, and Hazardous Materials training. Proficiency in MS Office and strong communication are essential.

Qualifications

• Bachelor’s degree preferred; relevant experience may substitute.
• 5–10 years in site/branch ops or package gas industry.
• Hazardous Materials training required.
• Reliable transportation to travel to assigned work locations and customer sites.

Responsibilities

• Lead local Customer Service Representatives and Site Service Technicians to manage safety/compliance performance and sales activities.
• Ensure accurate order entry, pricing, inventory, and customer satisfaction across the Newark site.
• Support Outside Sales Representatives through the RGM and Supply Chain teams.
• Collaborate with HUB plant manager to meet or exceed expectations.

Skills

Customer service leadership

Team coordination

Communication skills

Problem-solving

Matrix environment experience

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Order entry systems

Job description

Working in conjunction with the HUB Plant Manager, the successful candidate will be responsible for the sales support function of the Newark facility (Newark, CA). The role manages key components of the sales process including accurate order entry, servicing the end user, correct pricing, inventory levels, overall customer satisfaction, safety of all associates, staffing of the customer service team, and supporting the Outside Sales Representatives through the RGM and Supply Chain teams.

Essential Functions

Lead the local team of Customer Service Representatives and Site Service Technicians to manage safety/compliance performance, packaged gas sales, welding products and hard goods sales. Communicate the needs of end users and collaborate with the HUB plant manager to meet or exceed expectations. Perform other duties as assigned and comply with all policies and standards.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

• Read, analyze, and interpret common scientific, technical, financial, and legal documents.
• Respond to inquiries or complaints from customers, employees, regulatory agencies, or community members.
• Write reports, business correspondence, and procedure manuals.
• Present information effectively and respond to questions from managers, vendors, employees, clients, customers, and the general public.

Mathematical Skills

• Apply basic concepts of algebra and geometry such as fractions, percentages, ratios, volume, and proportions to practical situations.

Reasoning Ability

• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret extensive technical instructions in mathematical or diagram forms and manage several abstract and concrete variables.
• Work effectively in a matrix environment.

Physical Demands

• Regularly required to talk or hear (e.g., relaying to employees, phone calls).
• Frequent sit and hand use (e.g., computer work).
• Occasional standing, walking, and reaching.
• Frequent lifting or moving up to 10 pounds; occasional lifting up to 25 pounds.
• Close, distance, color, peripheral, depth vision, and focus adjustment abilities needed for troubleshooting welding problems and driving.

Work Environment

The work environment includes occasional exposure to outside weather conditions (e.g., traveling to customer sites), moving mechanical parts and fumes or airborne particles (e.g., in warehouse, at customer sites). Noise levels are usually moderate.

Education

Bachelor’s degree from a four‑year college or university preferred; experience may substitute where appropriate.

Experience

Five to ten years of related experience and/or training preferably in site/branch operations or package gas operations in the industrial gas industry; or an equivalent combination of education and experience.

Certificates, Licenses and Registrations

Hazardous Materials training. Reliable transportation to travel to assigned work locations and customer sites.

Other Skills and Abilities

• Proficient computer skills with Microsoft Word, Excel, PowerPoint, and Outlook.
• Hands‑on understanding of industrial gas products, production, and distribution applications and associated equipment.
• Working knowledge of Six Sigma and lean manufacturing practices.
• Training in Safety and Compliance (OSHA, DOT, EPA, and FDA).

Annual Salary

$75,000 to $85,000 DOE.

Travel Requirements

Occasional travel.

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability