Site Manager

Global Business Transformation Solutions, LLC (GBTS); Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client office and ensure exceptional service. You will supervise staff, hire, train, and develop personnel, and optimize site operations while coordinating with the client on performance and reporting.

The role emphasizes leadership, adherence to service standards, and proactive improvements, with compensation in the $55k–$60k range and full‑time engagement.

Qualifications

• High School Diploma.
• 3+ years of supervisory experience in a client service‑oriented field.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater; carry 75 lbs.

Responsibilities

• Serves as the principal liaison between the employees and the Client.
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service.
• Continuously looks for opportunities to increase the efficiency of operation.
• Seeks opportunities to increase services and makes recommendations to the key contact.
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.
• Recruits and interviews potential candidates for available positions at the site.
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site.
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports.

Skills

Supervisory experience

Detail oriented

Verbal communication

Written communication

Independent work

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Serves as the principal liaison between the employees and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualifications & Requirements

• High School Diploma
• 3 plus years of previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation for this role is $55,000-$60,000 per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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