Client Delivery Manager

Global Business Transformation Solutions, LLC (GBTS); New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Client Delivery Manager to lead on-site technical support services for our clients. You will supervise the on-site team, coordinate with the client, and ensure high standards of service delivery and customer satisfaction.

Responsibilities include staffing, scheduling, process improvement, and ensuring compliance with policies while partnering with multiple departments to optimize operations.

Qualifications

• 3+ years of supervisory experience in client service, office services, hospitality, or facilities.
• Strong leadership and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to lift or move 40 lbs.

Responsibilities

• Oversee on-site service delivery and staff to meet client standards.
• Serve as liaison between Opensity Solutions, on-site staff, and the client.
• Track performance and prepare client and leadership reports.
• Identify process improvements to enhance service quality and efficiency.

Skills

Leadership

Communication

Microsoft Office

Problem-solving

Team management

Independent work

Organizational skills

Education

Associate’s or Bachelor’s degree

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The role of Client Delivery Manager is a key leadership role responsible for ensuring the smooth operation of onsite technical support services. This position entails overseeing the onsite support team, managing service delivery, and maintaining high standards of customer satisfaction. The Client Delivery Manager will collaborate with various departments to optimize processes and drive continuous improvement initiatives in onsite support operations.

Site Management & Client Relationship

• Serve as the principal liaison between Opensity Solutions, on-site employees, and the client
• Ensure consistent communication with the client regarding service delivery, staffing, and operational performance
• Demonstrate knowledge of all services, turnaround times, and client expectations
• Maintain strong client relationships and ensure high levels of client satisfaction
• Identify opportunities to expand services and improve operational efficiency

Team Leadership & Supervision

• Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
• Recruit, interview, hire, and onboard new employees for site-level positions
• Train, coach, evaluate, and develop employees to support professional growth and performance improvement
• Schedule staff to ensure full coverage of operating hours while minimizing overtime
• Promote a professional, service-driven team environment

Operational Service Delivery

• Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
• Ensure accurate and timely completion of all service requests per client standards
• Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
• Ensure proper handling of mail, packages, and courier services according to established procedures
• Support basic facilities coordination including office moves, equipment support, and workspace organization

Reporting & Process Improvement

• Track operational performance and productivity metrics for site operations
• Assist in preparing monthly reports for leadership and client review
• Identify opportunities to improve workflow efficiency, service quality, and operational consistency
• Support implementation of process improvements and best practices across the site

Compliance & Administration

• Ensure compliance with company policies, client requirements, and safety procedures
• Maintain documentation related to staffing, scheduling, and operational performance
• Support administrative tracking of site operations and service delivery requirements

Position Requirements / Experience / Education

• High School Diploma required
• Associate’s or Bachelor’s degree preferred
• 3+ years of supervisory experience in a client service, office services, hospitality, or facilities environment
• Strong leadership and people management skills with the ability to develop and motivate teams
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation and Benefits

The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Employment Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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