Site Manager

El Car Wash; Towson (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and career growth

Free car washes

Job summary

El Car Wash LLC is seeking a Site Manager to lead daily operations, develop a high-performing team, and drive financial results at a Towson site. You’ll own staffing, scheduling, and performance while delivering fast, friendly service to customers.

The role emphasizes culture building, safety compliance, and data-driven decision making to improve uptime and customer loyalty.

Qualifications

• Proven leadership in a managerial or supervisory role.
• Strong talent development and succession planning.
• Financial literacy in labor, revenue, and cost drivers.
• Operational excellence balancing speed, safety, quality, and efficiency.
• Comfortable being the decision-maker when things go wrong.
• Knowledge of car wash equipment, maintenance, and safety practices.
• Proficiency with Microsoft Office and operational reporting systems.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Run the business — staffing, scheduling, performance, and execution to deliver a high-performing site.
• Build and lead a winning team — hire, train, coach, and develop team members to grow within EL.
• Deliver standout customer experience — set the standard for fast, friendly service and resolve concerns.
• Drive performance — own sales, labor, and operational metrics and take action on variances.
• Lead with safety and compliance — enforce safety protocols and maintain a safe environment.
• Own equipment and uptime — maintain equipment and minimize downtime.

Skills

Leadership

Talent development

Financial literacy

Operational excellence

Decision making

Culture builder

Car wash knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Level: Site Leadership | SalariedDepartment: Site OperationsTHE ROLEAt El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.WHAT YOU'LL OWNRun the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times.Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably.Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.WHAT YOU BRINGProven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferredStrong talent developer — you build people up, retain top performers, and create succession depthFinancial literacy — you understand labor, revenue, and cost drivers and can walk through your numbersOperationally excellent — you balance speed, safety, quality, and efficiency without tradeoffsComfortable being the decision-maker when things go wrong — you don't waitCulture builder — you address team conflict directly and constructively; you don't let it festerProficiency with Microsoft Office and operational reporting systemsKnowledge of car wash equipment, maintenance, and safety practices or willingness to learn quicklyFlexible availability including evenings, weekends, and holidaysHigh school diploma or equivalent; bachelor's degree in business or related field preferredHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.Why El Car WashFast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes