Site Manager

El Car Wash; Sterling Heights (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Site Manager to lead our operations, focusing on team development, customer experience, and financial results. You will set the tone, drive performance, and uphold safety standards to deliver a high-performing site.

You will own staffing, scheduling, and daily execution while building a culture of excellence and accountability. This role requires strong leadership, data-driven decision-making, and flexibility in scheduling.

Qualifications

• Proven leadership experience in a managerial or supervisory role in a service industry.
• Strong talent developer who builds people up and creates succession depth.
• Financial literacy with understanding of labor, revenue and cost drivers.
• Operationally excellent with emphasis on speed, safety, quality and efficiency.
• Comfortable being the decision-maker when issues arise.
• Culture builder who addresses conflict directly and constructively.
• Proficient with Microsoft Office and operational reporting systems.
• Knowledge of car wash equipment, maintenance and safety practices or willingness to learn.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent; bachelor's degree in business or related field preferred.

Responsibilities

• Run the business and lead day-to-day operations to deliver a high-performing site.
• Hire, train, coach, and develop your team to grow within EL.
• Set standards for fast, friendly, flawless service and resolve issues quickly.
• Create a collaborative culture where the team works together and handles conflict constructively.
• Own sales, labor, and operational metrics and take action on variances.
• Enforce safety protocols and ensure a safe environment for customers and team.
• Maintain equipment and uptime to ensure reliable operation.
• Use reports and performance data to drive continuous improvement.

Skills

Leadership

Talent development

Financial literacy

Operational excellence

Decisive decision-maker

Culture builder

MS Office & reporting

Knowledge of car wash equipment

Flexibility in schedule

Education

High school diploma or equivalent

Bachelor's degree in business or related field preferred

Tools

Microsoft Office

Operational reporting systems

Job description

THE ROLE

At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

Level: Site Leadership | Salaried

Department: Site Operations

What You'll Own

• Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.
• Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.
• Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.
• Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.
• Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.
• Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times.
• Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably.
• Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.

Qualifications

WHAT YOU BRING

• Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred
• Strong talent developer — you build people up, retain top performers, and create succession depth
• Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers
• Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs
• Comfortable being the decision-maker when things go wrong — you don't wait
• Culture builder — you address team conflict directly and constructively; you don't let it fester
• Proficiency with Microsoft Office and operational reporting systems
• Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly
• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent; bachelor's degree in business or related field preferred

How You Show Up — Ecw Competencies

• Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
• Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.
• Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
• Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.
• Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
• Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash

Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes