Assistant Site Manager

El Car Wash; Matteson (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is actively seeking an Assistant Site Manager to be the Site Manager's right hand, driving daily operations, developing the team, and ensuring top-tier customer experiences. When the Site Manager isn't present, you lead with confidence and accountability.

You will own staffing, coaching, and performance metrics, while keeping the wash running smoothly and safely. This role rewards hands-on leadership and customer focus in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; associate degree is a plus.
• Experience supervising teams in fast-paced service environments.
• Strong ability to coach and develop staff in real time.
• Proven ability to manage labor, scheduling, and throughput.
• Comfortable reading daily metrics and acting on them.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Run the day-to-day operations, staffing, and site performance on each shift.
• Support recruiting, onboarding, and scheduling to build a strong team.
• Provide real-time feedback and develop future leaders.
• Address team conflict directly and promptly.
• Deliver fast, friendly, and flawless customer experiences.
• Track sales, labor, inventory, and equipment metrics and improve results.
• When Site Manager is out, run the site confidently and calmly.
• Keep wash equipment operational and ready to deliver consistent results.

Skills

Reliable attendance

Supervisory experience

Coaching

Conflict resolution

Operations management

Customer-first mindset

Reading daily metrics

Flexible availability

Industry background in car wash

Education

High school diploma or equivalent

Associate's or higher in Business

Job description

THE ROLE

At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.

Level: Site Leadership | Hourly

Department: Site Operations

THE ROLE

At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.

What You'll Own

• Run the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.
• Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.
• Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.
• Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escape unnecessarily.
• Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.
• Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.
• Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.
• Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.

Qualifications

WHAT YOU BRING

• Reliable attendance — you model the standard for the entire team
• Proven supervisory or shift management experience — you've held a team accountable before
• Strong real-time coach — you develop people, not just direct them
• Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it
• Operationally sharp — you manage labor, scheduling, and throughput simultaneously
• Customer-first mindset even under pressure
• Comfortable reading daily metrics and taking action on them
• Flexible availability including evenings, weekends, and holidays
• Background in car wash, QSR, retail, or hospitality is a plus
• High school diploma or equivalent; Associate's or higher in Business is a plus

How You Show Up — Ecw Competencies

• Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
• Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.
• Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
• Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.
• Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
• Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes