Site Manager

Rendr; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Rendr in New York City is seeking a Site Manager to oversee the non-clinical operations of a medical office and coordinate daily practice activities. This role focuses on patient scheduling, registration, billing, and data integrity, ensuring smooth office workflows.

The ideal candidate has strong front-office leadership, 5+ years in medical front-office roles (1–2 years in supervision), and bilingual English/Chinese, with MDLand EMR familiarity.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 5+ years in front office experience in a medical practice, with 1–2 years in supervisory or managerial role.
• Proficiency in EMR systems; MDLand is a plus.
• Bilingual in English and Chinese required.
• Excellent verbal and interpersonal communication skills.

Responsibilities

• Oversee scheduling, registration, medical records, billing, data entry and cash posting.
• Coordinate day-to-day operations of the practice.
• Promote excellent customer service across all staff levels.
• Trains staff and conducts performance reviews.
• Collaborate with internal Rendr departments.
• Maintain staff records and filing systems.
• Order medical and office supplies; ensure patient satisfaction.
• Identify and implement process improvements for HIPAA compliance and efficiency.

Skills

Front office management

Supervisory experience

Bilingual English/Chinese

EMR proficiency

Excellent communication

Education

Bachelor’s degree preferred

High school diploma required

Tools

MDLand EMR

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Work Schedule: Monday - Thursday and Sunday from 9AM - 5PM

Job Overview:

A Site Manager is responsible for the non-clinical aspects of the day-to-day operations in a medical office environment.

Essential Functions

• Supervision of patient scheduling, registration, medical records, billing, data entry and processing, and cash posting.
• Coordination of the day-to-day operations of the practice.
• Promoting excellent customer service by all levels of the staff.
• Trains a productive medical office team and conductsperformance reviews.
• Collaborate and communicate with internal departments at Rendr.
• Maintains and manages all filing and organizational systems for the practice.
• Maintains staff records.
• Orders medical and office supplies.
• Ensures patient satisfaction.
• Troubleshoot complaint and develop process improvements to prevent recurrences.
• Ensures regulatory compliance with HIPAA.
• Coordinates staff meetings for administrative and clinical staff.
• Ensures staffing is appropriate for day-to-day operations.
• Other tasks as needed per practice.

Qualifications

• High school diploma required; bachelor’s degree preferred
• Five (5) or more years of experience in front office experience in a medical practice, with at least 1-2 years in a supervisory or managerial role or equivalent experience
• Proficiency in EMR systems, MDLand is a plus
• Bilingual in English and Chinese required
• Excellent verbal and interpersonal communication skills
• Adept at building relationships
• Customer service orientation
• Highly proficient in training and mentoring
• Leads by example and with integrity

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!