Medical Receptionist - Full Time

Rendr; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA

Dependent Care

Job summary

Rendr in New York City is seeking a friendly medical receptionist to warmly welcome patients and provide exceptional service throughout visits.

Responsibilities include greeting patients, scheduling appointments, processing insurance, collecting copays, checking in, updating records, and supporting the Billing Team as needed.

The role requires strong communication skills, a patient‑centered approach, and the ability to work across multiple offices in a diverse community.

Qualifications

• Bilingual English and Chinese required.
• Excellent verbal, written and interpersonal communication skills.
• Strong sense of accountability and dedication to patient satisfaction and safety.
• EMR familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors and visitors.
• Schedule new appointments and follow-up visits.
• Process insurance information and collect copays accurately.
• Check-in patients and assist with paperwork.
• Answer questions about benefits and escalate to Billing when needed.
• Check and prepare lab or imaging reports.
• Verify patient information and update records.
• Conduct follow-up reminder calls to patients.
• Handle inquiries by phone professionally.
• Respond to emergencies and protect patient data.

Skills

Bilingual English-Chinese

Excellent communication

Customer service

Team player

Education

High school diploma

Job description

Discover Better Health Careers with Rendr!

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world‑class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Job Overview:

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and elevate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications:

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!