Site Manager

Ricoh Americas Holdings; Minneapolis (MN); On-site; USD 26,000 - 33,000; Full time

Job summary

Ricoh Americas Holdings is seeking a Site Manager to oversee onsite business operations and lead a small team supporting a valued client.

You will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.

Qualifications

• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable presenting information to clients and small-to-medium groups.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

Skills

Leadership

Customer service

Communication

Problem-solving

Presenting to clients

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

$19.28 - $24.00 Per hour

Site Manager Lead Operations. Develop Teams. Deliver Exceptional Client Service.

We are seeking a customer-focused Site Manager to oversee onsite business operations and lead a small team supporting a valued client. In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.

What You’ll Do

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

What We’re Looking For

• High School Diploma or GED required.
• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable presenting information to clients and small-to-medium groups.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Why You’ll Succeed

You thrive in a leadership role, enjoy building client relationships, and are motivated by creating efficient operations while developing people and delivering outstanding service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.