Site Manager

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Columbus (OH); On-site; USD 58,000 - 85,000; Full time

Benefits offered by this job

PTO and holidays

IHEALTH and vision benefits

100% employer paid dental

Life insurance $25,000

403(b) company match 50%

Employee assistance program

Training and education support

Job summary

ARC Voyagers is seeking a Site Manager in Columbus to lead day services and community programs, ensuring high-quality, person-centered support. You’ll guide a team, align services with ISP plans, and drive outcomes that improve independence and community inclusion.

You’ll partner with families and agencies, manage staffing and budgets, and promote continuous improvement in a challenging nonprofit environment.

Qualifications

• Bachelor’s Degree from an accredited college or university (or 4 years equivalent experience).
• Two years of direct experience supporting individuals with developmental disabilities, which includes experience in the administration of Adult Services programs.
• Three to five years of management experience with operational accountability.
• Valid State of Ohio Driver’s License and insurability standards.
• Must pass a drug screen.

Responsibilities

• Lead exceptional Adult Day Services by overseeing daily center-based and community-based operations that deliver engaging, meaningful, and person-centered experiences.
• Inspire and develop your team by coaching, mentoring, and supporting Assistant Site Managers, Participant Engagement Specialists, and Direct Support Professionals while fostering a culture of accountability and collaboration.
• Champion person-centered outcomes by ensuring services align with ISPs and empowering individuals to build independence, self-advocacy, employment readiness, and community connections.
• Drive program excellence by monitoring participation, engagement, satisfaction, and outcomes while continuously improving programs to meet CMS, DODD, OOD, and CARF standards.
• Build meaningful partnerships with individuals served, families, guardians, community organizations, employers, and internal teams to expand opportunities and strengthen services.
• Lead operational success by managing staffing, scheduling, budgets, program resources, facilities, and daily operations to ensure safe, efficient, and high-quality services.
• Recruit and grow great talent by hiring, developing, and recognizing team members while creating an engaged, high-performing workplace culture.
• Promote quality and compliance by ensuring services meet standards and maintaining a culture of continuous improvement and operational excellence.
• Advocate for the people we serve by participating in ISP meetings, supporting individual goals, and ensuring services help people achieve meaningful outcomes.
• Create lasting impact every day by leading a team that empowers individuals with developmental disabilities to thrive through greater independence, inclusion, and community engagement.

Skills

Leadership

Coaching

Communication

Problem solving

HIPAA awareness

MS Office

Education

Bachelor’s Degree or equivalent

Job description

Location: Columbus, OH

Schedule: Monday to Friday, 8:00 am – 4:00 pm

Salary Range: $57,513-$84,581

Culture and Benefits:

ARC Voyagers is an organization that values people. We recognize our employees are our greatest strength, and we reward them with great benefits.

• Paid Time Off, holidays and leave options to balance work and personal life.
• Comprehensive health insurance provided through an Individual Coverage Health Reimbursement Arrangement (ICHRA), including employer paid allowance.
• 100% Employer paid dental and vision plans to meet you and your family’s healthcare needs.
• $25,000 basic life insurance paid by employer.
• Voluntary life, disability and other insurance plans to complement your lifestyle.
• 403(b) savings plan, with company match of 50% of employee deferral up to 6%.
• Access to employee assistance program.
• Opportunities for training, education assistance and professional growth.

What You’ll Do and Why It Matters:

At ARC Voyagers, we believe every individual deserves opportunities to learn, grow, and actively participate in their community. As a Site Manager, you’ll lead a dedicated team that creates meaningful experiences while ensuring high-quality, person-centered services. Through your leadership, you’ll help individuals build independence, achieve their goals, and live fuller, more connected lives. Here’s how you’ll make an impact:

• Lead exceptional Adult Day Servicesby overseeing daily center-based and community-based operations that deliver engaging, meaningful, and person-centered experiences.
  Inspire and develop your teamby coaching, mentoring, and supporting Assistant Site Managers, Participant Engagement Specialists, and Direct Support Professionals while fostering a culture of accountability and collaboration.
  Champion person-centered outcomesby ensuring services align with Individual Service Plans (ISPs) and empowering individuals to build independence, self-advocacy, employment readiness, and community connections.
  Drive program excellenceby monitoring participation, engagement, satisfaction, and outcomes while continuously improving programs to meet DODD expectations and organizational goals.
  Build meaningful partnershipswith individuals served, families, guardians, community organizations, employers, and internal teams to expand opportunities and strengthen services.
  Lead operational successby managing staffing, scheduling, budgets, program resources, facilities, and daily operations to ensure safe, efficient, and high-quality services.
  Recruit and grow great talentby hiring, developing, and recognizing team members while creating an engaged, high-performing workplace culture.
  Promote quality and complianceby ensuring services meet CMS, DODD, OOD, and CARF standards and maintaining a culture of continuous improvement and operational excellence.
  Advocate for the people we serveby participating in ISP meetings, supporting individual goals, and ensuring services help people achieve meaningful outcomes.
  Create lasting impact every dayby leading a team that empowers individuals with developmental disabilities to thrive through greater independence, inclusion, and community engagement.

What Makes You a Great Fit:

• Strong leadership skills with experience coaching, mentoring, and developing high-performing teams.
  Ability to make sound decisions, solve problems, and adapt in a fast-paced environment.
  Experience managing program operations, quality improvement initiatives, and organizational change.
  Excellent written and verbal communication skills with the ability to build strong relationships across diverse groups.
  Experience working with DODD regulations; familiarity with CMS, OOD, and CARF standards is preferred.
  Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and technology used to support daily operations.
  Ability to maintain confidentiality and comply with HIPAA requirements.

Requirements:

• Bachelor’s Degree from an accredited college or university (or 4 years equivalent experience).
  Two years of direct experience supporting individuals with developmental disabilities, which includes experience in the administration of Adult Services programs.
  Three to five years of management experience with operational accountability
  Must submit to a BCII/FBI background check and Nurses Aid & Abuser Registry checks.
  Valid State of Ohio Driver’s License and insurability standards.
  Must pass a drug screen

Why ARC Voyagers?

ARC Voyagers is a mission-driven nonprofit organization serving individuals with intellectual and developmental disabilities across Central Ohio. We offer a range of person-centered services including employment coaching, life skills development, employment placement, adult day resource centers, and community-based day programming.

At the heart of our work is a belief in the power of possibility. Every person deserves the opportunity to grow, connect, and contribute in ways that are meaningful to them. Our team partners with each individual and their support network to build personalized paths toward independence, inclusion, and joy.

With over 60 years of experience and a legacy rooted in advocacy, collaboration, and compassion, ARC Voyagers is proud to be a trusted guide for life’s journey.

Ready to Join Us?

If you’re passionate about helping individuals with disabilities build confidence, develop valuable skills, and achieve greater independence, this is your opportunity to make a meaningful impact every day. Join a supportive, mission-driven team where your compassion, encouragement, and dedication truly matter.

EOE Statement

ARC Voyagers is proud to be an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. ARC Voyagers does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information or any other personal characteristics protected by applicable law. This policy covers all programs, services, policies and procedures of ARC Voyagers, including recruiting, hiring, training, promotion, and administering of all personnel actions such as compensation, benefits, transfers, layoffs or terminations.