Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Kansas City (MO); On-site; USD 16,531,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Service Specialist to provide administrative support at a client site, including mail, copy, and reception tasks. The role also covers hospitality, conference room upkeep, and basic facilities coordination.

The position requires a High School diploma or GED and 1+ year in customer service, with the ability to multitask and lift up to 40 lbs, plus 75 lbs with a cart. Competitive benefits are included.

Qualifications

• Minimum high school diploma or GED required.
• 1+ year experience in customer service expected.
• Strong multitasking and organizational skills required.
• Ability to stay professional and patient in customer interactions.
• Physical ability to lift/move up to 40 lbs and lift 75 lbs with a cart.

Responsibilities

• Handle mail services: metering, sorting, distributing mail and packages.
• Perform copy services: produce copy/print/scan per instructions.
• Greet visitors and route calls; manage reception duties.
• Coordinate hospitality: maintain conference rooms, kitchens, and stocked supplies.
• Support floor with general supplies, paper delivery, and basic maintenance.
• Assist facilities with small moves and building/equipment communication.

Skills

Customer service

Multitasking

Attention to detail

Professionalism

Physical stamina

Education

High School Diploma or GED

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Overview

We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Qualifications & Requirements

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #INDHP

Equal Employment Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Company Values

Respect. We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability. We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration. We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.