Site Leader [General Manager]

Torrey Holistics

Weslaco (TX)

On-site

USD 110,000 - 170,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid Time Off + Holidays

Short-term and long-term disability

Job summary

Transwest Mobile / Naumann Hobbs Material Handling seeks an experienced Site Lead and General Manager to own a branch operation. You will drive revenue, service quality, and customer satisfaction while leading service managers and technicians in a fast-paced environment.

Ideal candidates bring proven fleet service leadership, P&L accountability, and a hands-on approach to daily operations, safety, and continuous improvement.

Qualifications

Proven leadership in fleet services or mobile maintenance.
Experience owning site-level or branch-level P&L.
Directly managed service managers, technicians or field teams.
Strong operational instincts and real-time decision making.
High accountability and ownership of outcomes.
Clear communication with customers and leadership.
Highly organized with structured daily priorities.
Background in heavy truck dealerships, fleet maintenance, or logistics.

Responsibilities

Own the site revenue, operations, and customer satisfaction.
Lead and develop service managers and technicians.
Monitor work orders, parts, and customer updates in real time.
Conduct daily PM meetings to review work and quality.
Set site standards and drive urgency and attention to detail.
Maintain proactive customer communication and issue resolution.
Drive safety, compliance, and facility presentation.
Track assets, billing accuracy, and vendor coordination.

Skills

Fleet management

P&L ownership

Leadership of managers

Customer relationships

Safety & compliance

Operations leadership

Spanish language

Education

None

Tools

Fullbay

Job description

SITE LEAD — GENERAL MANAGER [Full-Time]

Transwest Mobile / Naumann Hobbs Material Handling is a growing leader in mobile fleet maintenance and repair services, operating across multiple states with a rapidly expanding footprint. We are looking for an experienced, operationally driven leader to step in as Site Lead and take full ownership of one of our branch operations.

This is not a department manager role. This is a general management position with complete accountability for site performance — revenue, customer relationships, technician productivity, service manager leadership, safety, and the overall standard of everything that happens at your location. You are the person whose name is on the operation. When your site wins, it is because of the culture, the urgency, and the standards you built.

This role is ideal for someone who has led fleet service operations, managed P&L-level site accountability, or built high-performing field service teams — and who is looking for a role where ownership is real, not theoretical.

WHAT YOU'LL DO

Own the Operation

Take full accountability for the site's revenue performance, operational efficiency, and customer satisfaction
Lead, coach, and develop service managers — ensuring they are actively managing technicians, communicating with customers, and driving daily results
Monitor and manage every open service order, technician workflow, parts status, and customer update in real time through Fullbay and direct communication
Conduct daily PM meetings with service managers to review all open and scheduled work, inspect quality, and correct issues before they carry forward
Set the pace and the standard for the entire site — your level of urgency, preparation, and attention to detail becomes the team's baseline

Drive Customer Relationships

Maintain proactive, consistent communication with key customers — building trust before problems arise, not just responding when something breaks
Serve as the escalation point for customer concerns, ensuring every issue is heard, owned, and resolved with honesty, urgency, and follow-through
Ensure customers experience a true fleet partner, not just a repair shop — they should never have to chase us for updates, answers, or accountability

Lead and Develop Your Team

Stay closely connected to your technicians — know what they are working on, what they need, and how they are doing, every single day
Build a team culture where accountability, effort, and ownership are the standard — not just words in a meeting, but visible in daily actions
Coach service managers and technicians toward growth — the goal is to develop people who want to get better, not just avoid mistakes
Support your team by action, not just direction — when the work needs help, you step in without hesitation

Own Safety and Compliance

Serve as the site's primary owner of safety standards, regulatory compliance, and facility presentation
Conduct routine inspections, enforce documentation requirements, and ensure every person on your site understands and follows safety expectations
Identify, document, and address safety incidents, hazards, or near-misses immediately and in accordance with company policy

Manage the Details That Drive Results

Track and maintain all on-site assets — company equipment, service vehicles, tools, inventory, and customer fleet assets
Monitor technician clock-ins, timesheets, idle time, and job progression throughout the day — issues are addressed in real time, not after the fact
Ensure billing accuracy by reviewing service orders before they move to invoicing — labor, parts, travel, and notes must be complete and correct
Manage vendor and contractor coordination to keep the facility and operation running without disruption

WHAT WE'RE LOOKING FOR

Proven leadership experience in fleet services, mobile maintenance, heavy truck/equipment operations, or a closely related field service industry
A track record of owning site-level or branch-level P&L performance and driving measurable results
Experience directly managing service managers, technicians, or field service teams — not just overseeing, but actively leading
Strong operational instincts — you stay connected to the work, the schedule, and the customer experience in real time
High personal accountability — you own outcomes, not just tasks, and you do not look for external explanations when results fall short
Comfortable making hard decisions — coaching underperformers, correcting problems directly, and holding a consistent standard
Clear, professional communicator who builds trust with customers, technicians, and leadership alike
Highly organized and self-directed — your day is structured, your priorities are clear, and your team knows what is expected
Background in heavy truck dealerships, fleet maintenance providers, industrial equipment, or logistics is a strong plus
An entrepreneurial drive to partner with our RGV Regional Growth Director and creatively deliver service solutions

WHY JOIN US

Real Ownership — You are running the site. Revenue, team performance, customer relationships, and the standard of the operation are yours to own and build.
Growth Company — We are actively expanding across multiple states. High performers here are recognized, developed, and promoted. This is a company where hard work and results open real doors.
Performance Upside — Bonus opportunity tied to site stability and revenue growth.
Work-Life Balance — Monday–Friday schedule.

Comprehensive Benefits Package

Medical, dental & vision insurance
Health Savings Account with company match
Short-term and long-term disability insurance
Life insurance
401(k)
Paid Time Off + Holidays
Long-term career development and advancement opportunities

WHO THIS ROLE IS PERFECT FOR

You have built or led a fleet service operation — and you know what a high-performing site looks like because you have been the one driving it. You are not looking for a role where you manage reports and attend meetings. You are looking for a role where the operation is yours, the results are yours, and the team you build reflects the standard you hold yourself to.

You should be proficient in