Site Manager

Take 5 Car Wash; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Take 5 Car Wash in Fort Worth, Texas, is seeking a Senior On-site Leader who will be responsible for recruiting and managing team members while ensuring an exceptional customer experience. The candidate should have a strong customer service mindset, demonstrated leadership skills, and be organized and self-motivated. The role includes overseeing daily operations, driving sales performance, and ensuring compliance with safety and quality standards. Flexibility is required, including weekends and holidays.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands‑on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build and reinforce a positive, growth minded culture.
• Conduct ongoing development conversations and ensure future leaders' readiness.
• Ensure staff follow safety, customer service, and operational standards.
• Champion a welcoming, service-oriented environment.
• Resolve escalated concerns and coach the team on customer engagement.
• Set and manage site-level sales and operational targets.
• Enforce health, safety, and environmental protocols.
• Conduct regular audits and site inspections.

Skills

Customer service mindset

Communication skills

Leadership abilities

Problem-solving skills

Organizational skills

Job description

Overview

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

What You’ll Do

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

As The Senior On-site Leader, You Will

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Deliver An Exceptional Customer Experience

• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team-wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales‑driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.