Site Leader: Build Teams, Elevate Guest Experience

Express Wash Operations LLC; Graystone (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Take 5 Car Wash is seeking a Site Manager to own a location, lead people, ensure guest experience, safety, and operations, and build a high-performing team.

You will recruit and develop staff, manage KPIs, sales initiatives, labor, and equipment maintenance, while upholding quality and brand standards in a fast-paced outdoor environment.

If you are a proven leader who can drive results and cultivate trust, this role offers growth and a direct impact on the site's success.

Qualifications

• Strong leadership and teambuilding abilities.
• Excellent customer service mindset and communication skills.
• Proven problem-solving and decision-making skills.
• Ability to operate in a fast-paced, outdoor environment.
• Reliable, self-motivated, organized leadership of site operations.

Responsibilities

• Recruit, hire, train, coach, and manage all team members.
• Build a positive culture grounded in company values.
• Ensure safety, customer service, and operational standards.
• Deliver an exceptional customer experience and resolve escalations.
• Lead sales initiatives, memberships, and site profitability.
• Oversee site operations, equipment maintenance, and vendor support.
• Analyze metrics and drive improvements to reduce downtime.
• Manage site expenses, inventory, and cost controls.

Skills

Leadership

Customer service

Communication

Problem solving

Team development

Job description

Take 5 Car Wash is seeking a Site Manager to own a location, lead people, ensure guest experience, safety, and operations, and build a high-performing team.

You will recruit and develop staff, manage KPIs, sales initiatives, labor, and equipment maintenance, while upholding quality and brand standards in a fast-paced outdoor environment.

If you are a proven leader who can drive results and cultivate trust, this role offers growth and a direct impact on the site's success.