Site Leader

Ricoh USA, Inc.; Oakland (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Ricoh USA, Inc. in Oakland is seeking a Site Leader to manage daily operations of mail room, copy center, and scanning facility. You will serve as the on-site point of contact for customer issues and contract compliance, overseeing a small team and ensuring service levels.

The role requires 2+ years of related field experience and a high school diploma or GED. You will supervise workflow, coordinate training, and participate in cost-control initiatives to maintain profitability.

Qualifications

• High school or GED is required.
• 2+ years of related field experience.

Responsibilities

• Manage daily operations of mail room, copy center, or scanning facility.
• Serve as on-site point of contact for customer issues and contract compliance.
• Train and develop site personnel and oversee staff performance.
• Place requisitions and manage orders using Oracle iProcurement.
• Complete site reports and related paperwork on time.

Skills

Related field experience

Education

High school or GED

Job description

Job Description

Site Leader

$19.00 - $22.00 per hour

POSITION PROFILE

Accountable for the daily operations of small-site and acts as a go to person for a small team by
reporting and escalating facility related issues to assigned leadership; assists in maintaining
acceptable profit levels and ensures that customer service level expectations are met. Responsible for
performing the contracted office services including, but not limited to: Copy services, Courier Services,
Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person
on site for customer issues and contract compliance for sites with no Site Manager assigned.

Job Duties And Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail
  

Equipment

• May be responsible for: Courier Services, Reception Services, Switchboard Operations,
  

Shipping & Receiving, Delivering and Processing of Mail

• Acts as a go to person for a small team of employees, while assisting with job assignment,
  

scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership

• Is the point person on site for customer issues and contract compliance for sites with no Site
  

Manager assigned.

• Responsible for training and development of assigned staff


• Handles formal contact with the customer on a daily basis


• Responsible for effective implementation and management of RICOH Service Excellence programs.
  

• Analyzes problems with minimum guidance, while managing the resolution.


• Understands contractual Service Level Agreements, tracks progress, and can execute and
  report compliance and performance improvement measures effectively to customer key contacts.
  

• Assists assigned leadership with recruiting, staffing and performance management of site personnel.


• Maintains positive internal working relationships with all department employees by
  communicating in a professional manner.
  

• Provides training on workflow and machine operations when necessary.


• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the
  

• use of company materials and supplies.
  


• Meets quality and deadline standards by the effective use of job scheduling practices.
  


• Maintains efficient workflow by holding team members accountable for quality and efficiency of
  

• their work.
  


• Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating
  

• with sales department.
  


• Completes site reports and other paperwork on time and accurately.
  


• May maintain daily routine functions to include creating/completing work orders, contractor
  

• monitoring, inspections, reporting facility related issues, lending support as required.
  

• May include interaction with contracted vendors, facility management and occupants.
  


• May be responsible for office supply inventory re-ordering.
  


• May be responsible for Conference room coordination and A/V equipment resource
  

• management.
  


• Completes month-end management report in the absence of Site Manager.
  


• Assist the assigned AOM/ESM or NOM with training and development of site personnel.
  


• Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.
  


• Performs other duties as assigned
  

Typically Requires

QUALIFICATIONS (Education, Experience, and Certifications)

• High school or GED is required.


• 2


• years of experience in a related field (B2