Site Leader

Goshen Medical Center; Fayetteville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Goshen Medical Center in Fayetteville, NC seeks an experienced administrator to manage healthcare office operations. You will coordinate schedules for providers and staff, supervise clerical work, and ensure OSHA compliance while maintaining quality patient flow.

Responsibilities include training staff, implementing policies, auditing records, handling payroll and PTO, and supporting regional leadership with reporting and continuous improvement.

Qualifications

• Associate degree preferred; healthcare management experience preferred.
• Strong interpersonal and discretion; ability to work with all departments.
• Ability to enter and extract data for reports; comply with policies.

Responsibilities

• Maintain all schedules: providers, clinical, clerical and staff for special programs.
• Maintains inventory control and orders supplies as needed.
• Assist Regional Manager with coordinating and arranging coverage for staff/providers.
• Reviews all-time records for accuracy; controls overtime; approves PTO and travel reimbursements.
• Maintain Safety Compliance (OSHA) incl. incident/workers comp reports and patient complaints.
• Create and manage Personal Development plans for the staff.
• Provide ongoing training to maintain quality and develop personal growth.
• Assist with provider charting updates with Executive staff.
• Ensure standards for order/cleanliness; maintain repairs, lawn/building/office machines.
• Review audits and submit follow-up action plans within 7 days.
• Monitor performance measures and lead teams for continuous improvement.
• Conduct monthly staff meetings and ensure evaluations are completed for new employees.
• Discuss bonus ratings with staff; perform all other duties assigned.

Skills

Interpersonal skills

Data entry

Policy interpretation

Staff supervision

Training staff

Patient flow

OSHA compliance

Maintenance planning

Education

Associate degree in healthcare management or related field

Job description

I. BACKGROUND:

Associate degree preferred and two years’ experience in healthcare management or related field are preferred.

II. SKILLS:

Must have strong interpersonal skills, pleasant personality, integrity, discretion and the ability to work with all departments. Requires orientation to computer operations, ability to enter and extract data to utilize for reports. Must be able to interpret and implement policies and procedures. Must be able to plan, coordinate and supervise office functions, train employees for personal development, enhance patient flow, meet OSHA regulations, and develop maintenance and housekeeping regulations.

III. RESPONSIBILITIES:

• a. Maintain all schedules: providers, clinical, clerical and staff for special programs (such as P.A.P., outreach, etc.).
• b. Maintains inventory control and orders supplies as needed.
• c. Assist Regional Manager with coordinating and leaving time for all areas and help to arrange for coverage for staff and providers when necessary.
• d. Reviews all-time records for accuracy, controls overtime, approves PTO requests, and approves reimbursement for travel.
• e. Maintain Safety Compliance (OSHA):
  • i. OSHA Regulations
  • ii. Incident or accident reports (including Workman’s Compensation reports).
  • iii. Patient complaints resolution and documentation.
  • iv. Patient discharges (handled with assistance/approval of Med. Director).
• f. Create and manage Personal Development plans for the staff.
• g. Provide ongoing training to maintain quality, prevent errors and develop personal growth.
• h. Assist with provider charting updates with Executive staff.
• i. Ensures standards are met for order and cleanliness and maintain schedules for repairs, lawn care, building, floor care and office machines, including credit and debit machines.
• j. Review all audits and submit follow up action plan within 7 days to Regional Manager and Director of Operations.
• k. Monitor performance measures, participate in planning, and lead teams to implement actions for continuous improvement.
• l. Assist Regional Manager with conducting monthly staff meetings within 10 days following the site leader meeting
• m. Ensure that One on One, 30-45-90-day evaluations are completed for all new employees
• n. Fill out and meet with staff to discuss bonus rating
• o. All other duties assigned by Supervisor

Signature: _____________________________ Date: _______________