IT Manager

Avon Technologies plc; Salem (NH); On-site; USD 120,000 - 140,000; Full time

Job summary

Avon Technologies plc in Salem, NH seeks a local site IT Manager to ensure a stable IT environment and near-zero downtime for manufacturing systems. You will oversee workstation deployment, patching, endpoint management, and end-user support while coordinating with vendors and internal teams.

The role requires 8+ years in infrastructure or network operations, a BS in a related field, and strong cybersecurity knowledge; you will drive IT projects, manage assets, and align IT with business goals.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of demonstrated experience in infrastructure, systems administration or networking.
• Experience performing technical planning, system integration, or systems analysis in an IT environment.
• Experience managing or leading IT operations within a site, plant, office, or distributed environment.
• Experience troubleshooting and resolving complex technical issues across multiple system domains.
• Strong understanding of infrastructure, networking, endpoint support, and application support; ability to coordinate across multiple technology teams and vendors.
• Strong troubleshooting, communication, organizational skills and ability to work effectively in a team environment.
• Proven ability to take ownership of technology operations and drive issues to resolution.
• Working knowledge of cybersecurity frameworks such as NIST SP 800-53 & NIST 800-171
• Experience aligning technical work with fundamental business objectives.
• Experience delivering detailed, high-quality work in a fast-paced environment.
• Experience navigating competing priorities across multiple teams and stakeholders.

Responsibilities

• Coordinate end user onboarding, workstation deployment, patching, software maintenance, and endpoint management.
• Conduct regular review meetings with vendors, clients, and IT staff.
• Manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSP.
• Ensure effective management of IT assets lifecycle.
• Drive timely resolution of end-user support activities.
• Diagnose, triage, and elevate issues impacting the delivery of technology to the organisation.
• Coordinate support across infrastructure, applications, networking, cybersecurity, and business systems.
• Produce weekly activity reports across various systems and services.
• Drive continuous improvement in IT operations, documentation, and support processes.
• Maintain proactive ownership mindset with a focus on minimizing downtime and improving end user experience.

Skills

Infrastructure experience

Vendor management

End-user support

Project coordination

Strong communication

Ownership mindset

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Tools

Windows Server

Active Directory

M365

Azure

Intune

VMware

Hyper-V

Cisco Networking

Palo Alto

PowerShell

Python

SQL

Job description

Serve as the local site IT Manager for the Salem facility, ensuring a stable and reliable IT environment working to achieve 0h downtime in manufacturing systems. Coordinate end user onboarding, workstation deployment, patching, software maintenance, and endpoint management activities. Conduct regular review meetings with vendors, clients, and IT staff. Manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSP. Ensure effective management of IT assets lifecycle. Drive timely resolution of end-user support activities. Diagnose, triage, and elevate issues impacting the delivery of technology to the organisation. Understand and manage the manufacturing dependencies on IT hardware and systems. Coordinate support across infrastructure, applications, networking, cybersecurity, and business systems. Oversee day-to-day local site projects, infrastructure health, ensuring IT changes / patch schedules are coordinated with manufacturing production schedules and business priorities. Ensure Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational and available. Support rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes. Partner with business leaders to understand operational needs and ensure critical applications are properly supported. Coordinate infrastructure changes, upgrades, maintenance windows, and technology projects. Produce weekly activity reports across various systems and services. Drive continuous improvement in IT operations, documentation, and support processes. Maintain a proactive ownership mindset with a focus on minimizing downtime and improving the end user experience. Remain organized and calm when resolving high-pressure issues.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ yearsof demonstratedexperienceininfrastructure, systems administrationornetwork.
• Experience performing technical planning, system integration, or systems analysis in an IT environment.
• Experience managing or leading IT operations within a site, plant, office, or distributed environment.
• Experience troubleshooting and resolving complex technical issues across multiple system domains.
• Strong understanding of infrastructure, networking, endpoint support, and application support Ability to coordinate across multiple technology teams and vendors.
• Strong troubleshooting, communication, organizational skillsandability to work effectively in a team environment.
• Proven ability to take ownership of technology operations and drive issues to resolution.
• Working knowledge of cybersecurity frameworks such as the following and associated documentation: NIST SP 800-53 & NIST 800-171
• Experience aligning technical work with fundamental business objectives.
• Experience delivering detailed, high-quality work in a fast-paced environment.
• Experience navigating competing priorities across multiple teams and stakeholders.

Desirable Skills:

• Microsoft (Windows Server, Active Directory, M365, Azure, Entra, Intune) Hypervisors (VMWare, Hyper-V) Experience with system hardening, vulnerability scanning, and remediation practices Experience performing cost and risk analysis Cisco Networking(LAN/WAN/Firewall) Firewalls (Cisco, Palo Alto) Backup& StorageSolutions Monitoring and alerting systems.
• Teams Telephony & Video Conferencing rooms Windows 11 Endpoints iPhone / iPad management via ABM IFS Manufacturing and business-critical applicationsand software(Bartender,SolidWorks,ePDM,) PLC Networks & supporting software(Kepware, Historian, MES) Scripting andProgrammingexperience(Powershell, Python, SQL, etc)

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary range for candidates who will work in Salem, NH is $120,000 to $140,000 annually. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.

EOE, including Vet/Disability