Telecom Client Technician

ViaPath Technologies; Only (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Saving Accounts (HSA)

Flexible Time Off (FTO)

Company Holidays

Retirement Plan (401(k))

Life & Disability Insurance

Employee Assistance Program (EAP)

Well-being resources

Job summary

ViaPath Technologies is seeking a Telecommunications Site Technician 4 to join our Field Services team. Based at the client site in Only, TN, you will perform remedial repairs, preventive maintenance, and system reliability services across an assigned territory with travel to additional sites.

You will serve as a professional ambassador for ViaPath, coordinating with customers and internal teams to resolve issues, replace telephony hardware, pull cabling, and administer kiosk service.

Qualifications

• High School Diploma or GED required.
• 4+ years of technical troubleshooting, repair, or related experience.
• Experience defining problems, collecting data, and drawing conclusions.
• Proficiency with telephony and networking hardware and software.

Responsibilities

• Provide remedial repair, preventive maintenance, and system reliability services.
• Serve as ambassador for ViaPath during customer interactions and ensure service excellence.
• Prioritize and plan assigned service calls and communicate updates.
• Troubleshoot hardware and network issues on customer sites and assist Technical Support as needed.

Skills

Technology troubleshooting

Windows & Office

Telephony & Networking

Wiring & Cabling

Driver's license

Travel willingness

Communication skills

Education

High School Diploma or GED

Tools

Link Runners

Fluke Test Equipment

Wi‑Fi Hounds

Copper/Fiber testing

Job description

Overview

ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the client site in Only, TN with travel to additional sites.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

• A High School Diploma or general education degree (GED) is required
• 4+ years’ experience involving technology troubleshooting, repairs and/or other relevant technical experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to use wiring and cabling diagnostic tools such as but not limited to Link Runners, Fluke Test Equipment, Wi‑Fi Hounds, etc.
• Proven proficiency in Windows OS, MS Office, and other software programs that may be required
• Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Experience of wiring color code and fabrication of data cabling
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at‑all‑times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after‑hour callouts

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well‑being, and security of our employees. Eligible full‑time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company‑paid basic life insurance and short‑term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well‑Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.