SIS Support Specialist: Banner, Salesforce & SQL

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 42,000 - 56,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) in Erie, PA seeks a Student Information System Support Technician to resolve daily issues and improve service for students and staff using Salesforce, Banner, and The LECOM Experience across all programs.

You will work with the Information Systems Manager/SIS Coordinator to troubleshoot, run data quality reports, create reports, train users, and support Admissions, Registration, Financial Aid, Clinical Education and Accounting modules.

Qualifications

• Interest in customer support and problem solving.
• Exposure to database management and SQL programming.
• Proficiency with Microsoft Office.
• Ability to explain and perform essential functions with/without accommodations.

Responsibilities

• Resolve daily SIS issues and improve service for students and staff using Salesforce, Banner, and Canvas.
• Provide help desk support for all users and troubleshoot Banner/Canvas.
• Create reports and queries using SQL for data quality and troubleshooting.
• Train new Salesforce users and assist with Admissions, Registration, Financial Aid, Clinical Education and Accounting modules.

Skills

Customer support

Troubleshooting

SQL programming

Microsoft Office

Communication

Education

Associate's degree in CS/IS/DBS

Tools

Banner

Salesforce

Canvas

Job description

Lake Erie College of Osteopathic Medicine (LECOM) in Erie, PA seeks a Student Information System Support Technician to resolve daily issues and improve service for students and staff using Salesforce, Banner, and The LECOM Experience across all programs.

You will work with the Information Systems Manager/SIS Coordinator to troubleshoot, run data quality reports, create reports, train users, and support Admissions, Registration, Financial Aid, Clinical Education and Accounting modules.