Simulation & Scheduling Tech Support Engineer

Simio LLC; Sewickley (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Career advancement opportunities

Collaborative culture

Job summary

A leading software company in Sewickley is seeking a Technical Support Engineer to empower organizations through advanced simulation solutions. The role involves providing expert support to customers, diagnosing technical issues, and collaborating with product teams. Ideal candidates will have a bachelor’s degree and a problem-solving mindset. A commitment to customer satisfaction and clear communication is essential. Competitive compensation and a flexible work environment are offered.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent verbal/written communication and interpersonal skills in English.
• Ability to translate complex technical details into clear explanations.

Responsibilities

• Provide technical support for customer inquiries through Simio’s support portal.
• Diagnose and resolve technical issues related to model building.
• Collaborate with product development team and participate in internal training sessions.

Skills

Discrete event simulation

Python

C#

SQL

Power BI/Tableau

Problem solving

Communication skills

Education

Bachelor’s degree in Industrial Engineering or related field

Job description

A leading software company in Sewickley is seeking a Technical Support Engineer to empower organizations through advanced simulation solutions. The role involves providing expert support to customers, diagnosing technical issues, and collaborating with product teams. Ideal candidates will have a bachelor’s degree and a problem-solving mindset. A commitment to customer satisfaction and clear communication is essential. Competitive compensation and a flexible work environment are offered.