Simulation & Scheduling Tech Support Engineer

Simio LLC; Sewickley (Allegheny County); Híbrido; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work environment

Career advancement opportunities

Collaborative culture

Resumo da oferta

A leading software company in Sewickley is seeking a Technical Support Engineer to empower organizations through advanced simulation solutions. The role involves providing expert support to customers, diagnosing technical issues, and collaborating with product teams. Ideal candidates will have a bachelor’s degree and a problem-solving mindset. A commitment to customer satisfaction and clear communication is essential. Competitive compensation and a flexible work environment are offered.

Qualificações

• Strong analytical and problem-solving skills.
• Excellent verbal/written communication and interpersonal skills in English.
• Ability to translate complex technical details into clear explanations.

Responsabilidades

• Provide technical support for customer inquiries through Simio’s support portal.
• Diagnose and resolve technical issues related to model building.
• Collaborate with product development team and participate in internal training sessions.

Conhecimentos

Discrete event simulation

Python

C#

SQL

Power BI/Tableau

Problem solving

Communication skills

Formação académica

Bachelor’s degree in Industrial Engineering or related field

Descrição da oferta de emprego

A leading software company in Sewickley is seeking a Technical Support Engineer to empower organizations through advanced simulation solutions. The role involves providing expert support to customers, diagnosing technical issues, and collaborating with product teams. Ideal candidates will have a bachelor’s degree and a problem-solving mindset. A commitment to customer satisfaction and clear communication is essential. Competitive compensation and a flexible work environment are offered.