Simulation Lab Manager

University of Massachusetts Boston; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

University of Massachusetts Boston seeks an experienced Simulation Operations Manager to oversee the CCER's simulation center operations, including leadership of staff and coordination with faculty, IT, facilities, and external partners. You will ensure safe, efficient delivery of simulation activities aligned with academic goals.

Reporting to the Director, you will develop policies, manage budgets, and supervise two Simulation Operations Specialists and student staff, driving continuous quality

Qualifications

• Master's degree in a related field is required.
• Minimum of 3 years in simulation operations, lab operations, or healthcare education.
• Experience managing complex workflows, schedules, or facilities.
• Experience with inventory systems, databases, and educational technologies.

Responsibilities

• Lead strategic operations to support growth of simulation-based education programs.
• Oversee simulation tech, audiovisual systems, LMS, and equipment.
• Manage budgets, purchasing plans, and inventory control.

Skills

Operational leadership

Strategic planning

Staff supervision

Cross-functional collaboration

Data analysis

Education

Master's degree (Nursing, Educational Leadership, Higher Education, Healthcare Administration, or related)

Tools

Inventory management systems

Databases

Educational technologies

Job description

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General Summary:

The Simulation Operations Manager provides leadership for the operational functions of the Center for Clinical Education and Research (CCER). Reporting to the Director, the incumbent is responsible for planning, directing, and evaluating simulation center operations in support of undergraduate, graduate, and continuing professional education programs.

The Simulation Operations Manager oversees simulation technologies, facilities, inventory systems, equipment maintenance, learning spaces, operational budgets, and staffing resources. The incumbent directly supervises two Simulation Operations Specialists and student employees, establishes operational priorities and workflows, develops and implements policies and procedures, and ensures simulation and laboratory activities are delivered efficiently, safely, and in alignment with academic and organizational goals.

The incumbent serves as a key member of the CCER and collaborates extensively with faculty, staff, students, Information Technology and Emerging Technologies, Facilities, Environmental Health and Safety, vendors, and external partners to support innovative simulation-based education and scholarship.

Examples of Duties:

Strategic Operations

• Lead operational planning initiatives to support growth and expansion of simulation-based education programs.
• Evaluate operational effectiveness and develop recommendations for continuous quality improvement.
• Develop, implement, and maintain CCER policies, procedures, and standard operating guidelines.
• Collaborate with the Director on long-range planning, budgeting, capital equipment acquisitions, and resource allocation.

Simulation Technology & Infrastructure

• Oversee simulation technology systems, audiovisual systems, learning management platforms, and simulation equipment.
• Coordinate preventative maintenance schedules and equipment lifecycle replacement planning.
• Serve as primary liaison with vendors regarding service contracts, repairs, software upgrades, and technology procurement.
• Ensure operational readiness of all simulation and laboratory environments.

Budget and Resource Management

• Monitor operational expenditures and provide recommendations regarding budget utilization.
• Develop purchasing plans for equipment, software, and consumable supplies.
• Manage inventory systems and ensure compliance with university purchasing policies.
• Identify opportunities for operational efficiencies and cost savings.
• Directly supervise, mentor, and evaluate two Simulation Operations Specialists.
• Establish operational priorities and assign workloads among simulation operations staff.
• Conduct hiring, onboarding, training, coaching, and annual performance evaluations for professional and student staff.
• Develop staff and simulation faculty schedules and ensure appropriate staffing coverage for all CCER operations.
• Collaborate with Director to promote professional development and support departmental succession planning.

Quality

• Support accreditation and regulatory activities through data collection, reporting, and documentation management.
• Ensure compliance with institutional safety policies, industry standards, and simulation best practices.
• Maintain records related to equipment maintenance, inventory control, and operational performance metrics.
• Assist with preparation for regulatory, accreditation, and site review activities.

Data and Reporting

• Develop and maintain operational dashboards and reports on utilization, staffing, inventory, and simulation activities.
• Analyze operational data to identify trends and opportunities for improvement.
• Provide regular reports and recommendations to CCER leadership.

Qualifications:

Minimum Qualifications

• Master's degree in Nursing, Educational Leadership, Higher Education, Healthcare Administration, or related field.
• Three years of progressively responsible experience in simulation operations, laboratory operations, healthcare education, higher education administration, or related field.
• Experience managing complex operational workflows, schedules, or facilities.
• Experience with inventory management systems, databases, and educational technologies.

Preferred Qualifications

• Experience working in an academic healthcare simulation center.
• Credentials as a Certified Healthcare Simulation Operations Specialist (CHSOS)
• Experience supporting accreditation, regulatory reviews, or quality improvement initiatives.
• Experience with procurement processes.
• Knowledge of healthcare simulation standards and best practices.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:

This is an exempt union position.All official salary offers must be approved by Human Resources.

All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston does not provide visa sponsorships for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.