Silk's Server - Part Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR, seeks a Silk’s Server to deliver knowledgeable, fast, and courteous service to dining guests in a luxury casino resort setting. You will maintain menu knowledge, assist with up-selling, and ensure timely delivery of orders.

The role requires strong guest relations, ability to use a POS system, and adherence to health and safety standards while creating memorable experiences for guests.

Qualifications

• Must be at least 21 years of age.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to interact with guests, staff and colleagues in a diplomatic manner.

Responsibilities

• Provide knowledgeable, prompt, friendly, and courteous service of food and beverages.
• Maintain menu knowledge including pronunciation, preparation techniques, ingredients and presentation.
• Upsell appetizers, beverages and desserts in line with service standards.
• Operate the POS system to enter orders and present checks accurately.
• Adhere to cash handling and gaming guidelines and maintain clean service areas.

Skills

Guest service

POS system

Multi-tasking

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Silk’s Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Silk’s Server is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our dining guests ensuring to exceed expectations.

Always presents a friendly and professional image at the Hotel/Casino.

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).
• Suggests items to guests based on expressed guest preference.
• Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product.
• When necessary be able to manually itemizes total, and present check for payment to correct guests.
• Follows all cash handling and gaming guidelines.
• Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards.
• Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
• Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Delivers prepared food to the appropriate guests within designated time standards of completed production of order.
• Monitors and resolves service issues for entire outlet according to service standards.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Clears, cleans, resets, and maintains station during shift.
• Assists other servers in giving the best possible service.
• Handles guests’ receipts according to internal policy.
• Remains up-to-date on casino events and hours of operation for all F&B outlets.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A.
• All applicants must complete a pre-employment drug screen and background check.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must successfully complete R.S.A.

EQUAL OPPORTUNITY EMPLOYER

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world‑class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.