Room Service Server - Part Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Benefits offered by this job

Forbes standards

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a Room Service Server to deliver food and beverages to guest rooms, take orders, and maintain outstanding guest service standards. The role requires two or more years of dining server experience, ServSafe certification, and the ability to multitask in a fast-paced resort setting.

Responsibilities include greeting guests, taking and processing orders, delivering meals, answering menu questions, and ensuring accuracy and presentation

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Two or more years’ dining server experience preferred; fine dining experience a plus.
• ServSafe certification and RSA training may be required.

Responsibilities

• Take food and beverage orders from guests, often over the phone.
• Deliver food items to guest rooms and ensure presentation standards.
• Handle cash, credit card payments and room charges.
• Maintain cleanliness of work areas and trays/equipment.
• Provide prompt, courteous guest service and menu recommendations.

Skills

Customer service

Communication

Multitasking

Physical stamina

Education

High School Diploma or GED

ServSafe certification

RSA certification/training

Tools

RSA

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Room Service Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Always presents a friendly and professional image at Oaklawn Racing Casino Resort.
• Taking food and beverage orders from guests, often over the phone.
• Setting up trays and tables for delivery according to established standards.
• Carrying trays of food and drinks to guest rooms.
• Delivering food orders promptly and efficiently, ensuring accuracy and adherence to presentation standards.
• Ensuring guests have all necessary items for their meal (condiments, utensils, etc.).
• Checking completed kitchen orders against the guest's original order.
• Providing prompt, efficient, and courteous customer service.
• Answering guest questions about the menu.
• Making menu recommendations.
• Handling cash, credit card payments, and room charges.
• Maintaining a friendly and professional demeanor.
• Anticipating guest needs and addressing them proactively.
• Maintaining cleanliness of work areas, including room service trays and equipment.
• Picking up trays and carts from guest rooms.
• Following food safety and sanitation standards.
• Stocking supplies for orders.
• Strong communication skills: Being able to speak clearly and effectively.
• Attention to detail: Ensuring orders are correct and meeting guest needs.
• Ability to multitask: Handling multiple tasks and orders efficiently.
• Good organization skills: Maintaining a clean and tidy work area.
• Physical stamina: Being able to stand or walk for long periods and lift trays or push carts.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs, including Forbes standards.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests: Being attentive, friendly, and helpful.
• Assists other servers in giving the best possible service.
• Handles guests’ receipts according to internal policy.
• Remains up-to-date on casino events and hours of operation for all F&B outlets.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• ServSafe certified.
• Must successfully complete R.S.A.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.