SIH-UNIT SECRETARY

Peoplefluent; Ionia (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

University of Michigan Health - Sparrow in Ionia, MI is seeking a Unit Secretary to greet patients, manage ED charts, track patient status, and handle administrative tasks. The role supports nursing staff and physicians, including paging, data entry, and chart updates.

Ideal candidates will have a High School Diploma or GED, BLS certification, and strong communication skills. This is a full-time position at Sparrow Ionia Hospital with shifts varying to meet ED needs.

Qualifications

• Typing speed of 40 wpm is required.
• Demonstrate computer skills including word processing and data entry.
• Excellent verbal and communication skills required.

Responsibilities

• Answer and handle all incoming calls promptly and politely.
• Keep track of patient ED charts and patient status (arrivals and discharges).
• Coordinate discharge instructions and communicate with staff.
• Maintain 24 hour census log for the Emergency Department.
• Pages and routes callbacks as requested by RN or physicians.

Skills

Typing 40 wpm

Verbal communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Tools

Word processing

Data entry

Job description

Job ID: 55881

Positions Location: Ionia, MIJob DescriptionGeneral Purpose of Job: The key

Description:

Positions Location: Ionia, MI

Job Description

General Purpose of Job:

The key responsibilities for the Unit Secretary will include answering the phones, keeping track of patient ED charts, patient status, discharged patient orders, operating the page system, performing administrative support functions, ED patient charts, patient status (arrivals and discharges), data entry of patient orders, and proficient use of Exit Writer program.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Responsible for greeting patients, families and internal/external customers in an appropriate and professional manner.
• Is able to meet written department customer service standards
• Answer and handles all incoming calls promptly and politely. Refers calls to appropriate providers of care when required, and takes complete messages for providers that do not need to be accessed immediately. Empowered to be a problem-solver in assisting callers (e.g. transferring misrouted calls to the appropriate extensions).
• Upon request of RN or Physicians, places pages and routes callbacks.
• Keeps track of charts, maintains an update awareness of the ED environment (updates the boards, knows who is currently on shift [physicians, RNs, LPNs, ED Techs]).
• Keeps track of ED patient’s status and communicates the ED location of the patient to the appropriate internal/external clients.
• Coordinates the discharge of patients by assuring the patient’s discharge instructions are complete and accurate, and alerts the nurse if needed that the discharge is ready.
• Anticipates the needs of the nursing staff and functions as an integrated member of the team in helping to strip linens, clean stretchers, and make the beds.
• Maintains the 24 hour census log for the Emergency Department.
• Understands STEMI and STROKE alerts as well as the required documentation.
• Upon Request of the RN or Physician, calls to dispatch ambulances, critical care ground transport teams or helicopters.
• Performs daily tasks and reports as required.

Job Requirements

General Requirements BLS Certification Work Experience Healthcare related experience within the previous 2 year. Education High School Diploma or GED Specialized Knowledge and Skills Demonstrated typing speed of 40 wpm.Demonstrate computer skills including word processing and data entry.Excellent verbal and communication skills required

#LI-AL1

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements:

Shift Variable Degree Type / Education Level High School / GED Status Full-time Facility Sparrow Ionia Hospital Experience Level New Grad