Signage Customer Service

Black Diamond Solutions, LLC; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Black Diamond Solutions, LLC seeks a qualified candidate in Chicago for a client-facing signage role. The position involves following leads, communicating with clients about potential signage projects, and managing these projects to completion. Ideal candidates will have experience with signage materials and a background in customer service. Proficiency in Adobe Illustrator and the ability to source and quote projects from vendors is preferred. Reliable transportation to the Logan Square area is required.

Qualifications

• Experience with signage materials, builds, and installations.
• Background in customer service is important.
• Must have reliable transportation to Logan Square, Chicago.

Responsibilities

• Follow signage leads and communicate with customers.
• Manage art but not creation, quote vendors, and determine project scopes.
• Facilitate install coordination and handle logistics.

Skills

Signage materials knowledge

Customer service experience

Independent working ability

Adobe Illustrator proficiency

Ability to read and create construction drawings

Communication with clients

Vendor quoting and sourcing

Job description

ChicagoSigns.com is looking for someone with experience with signage to join the team. This will be a client touching position so the right candidate will have some experience with signage materials, builds, and installations but also a background in customer service.

Responsibilities

Responsible for following signage leads and communicating with customers about potential projects, and then bringing those leads to project completion. Should be able to talk clients through the process and explain materials, installation techniques, and requirements for successful projects. You will be responsible for art management (but not creation), quoting with vendors, and determining project scopes based on client needs and additive manufacturing constraints. You will have to facilitate install coordination and availability, shipping, parcels, etc.

Preferred Skillset

• Must be able to work independently as well as with a team
• Must be able to work in a fast pace environment with deadlines
• Proficient in Adobe Illustrator preferred
• Ability to read and create basic construction drawings
• Understanding of exterior and interior signage materials and additive manufacturing techniques
• Ability to communicate with and guide customers on projects, and discuss technical specs with manufacturers and installers
• Ability to source and quote projects from vendors, existing knowledge of industry vendors a plus

Location

This position is based in the Logan Square neighborhood of Chicago. Must have reliable transportation to the area.