Sightseeing Bus Boarding & Guest Services Agent

Visit Attraction Tours; New York (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Visit Attraction Tours in New York City seeks a Bus Customer Service & Boarding Agent to greet riders, check tickets, and guide groups onto buses and boats. You will ensure safe boarding, clearly communicate routes, and upsell tour tickets when appropriate.

This full-time, outdoor role requires energy, reliability, and strong communication. You’ll work with drivers and ticket agents, stay calm under pressure, and help deliver memorable experiences for sightseeing guests.

Qualifications

• Strong customer service and communication skills.
• Energetic, outgoing, confident, and approachable.
• Comfortable speaking loudly and directing large groups.
• Sales experience or a natural ability to engage customers.
• Strong conflict-resolution and de-escalation skills.
• Able to remain calm and professional under pressure.
• Reliable, punctual, attentive, and good with numbers.
• Able to stand and work outdoors for extended periods.
• Must be a team player with a positive attitude.
• Previous tourism, transportation, hospitality, sales, or customer service experience is preferred.

Responsibilities

• Welcome customers and provide excellent customer service.
• Check tickets and explain the bus and boat route.
• Organize customers and board them onto the correct bus.
• Accurately count and record all passengers boarding the bus.
• Clearly communicate instructions so large groups can hear and understand.
• Answer customer questions professionally and confidently.
• Help promote and sell tour tickets when needed.
• Calm frustrated customers and resolve conflicts respectfully.
• Coordinate with bus drivers, ticket agents, and other team members.
• Keep the boarding area organized and ensure buses depart efficiently.

Skills

Customer service

Communication

Sales experience

Conflict resolution

Calm under pressure

Team player

Outdoor work

Reliability

Job description

Visit Attraction Tours in New York City seeks a Bus Customer Service & Boarding Agent to greet riders, check tickets, and guide groups onto buses and boats. You will ensure safe boarding, clearly communicate routes, and upsell tour tickets when appropriate.

This full-time, outdoor role requires energy, reliability, and strong communication. You’ll work with drivers and ticket agents, stay calm under pressure, and help deliver memorable experiences for sightseeing guests.