Shuttle Supervisor

InterChange Group, Inc.; Mount Crawford (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

InterChange Group, Inc. is seeking a Salaried – Exempt role in Mt. Crawford, VA to supervise local shuttle drivers and manage transportation activities for assigned accounts.

Reports to Transportation Operations Manager; standard hours are Monday–Friday 9:00am–6:00pm with occasional after-hours work and travel for events and site visits. You will coordinate dispatch with the Regional Supervisor, ensure staffing aligns with daily volumes, and enforce safety and regulatory compliance.

Qualifications

• High school diploma required; Bachelor’s level degree preferred.
• Experience in transportation as a driver, dispatcher, or in a supporting role.

Responsibilities

• Manage the operation of local shuttle drivers for assigned customer accounts and oversee transportation activities.
• Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations and ensuring regulatory compliance.
• Ensure adequate staffing to meet customer demands based on daily volumes.
• Coordinate safety and compliance programs with the core team.
• Monitor hours of service laws and report violations; address safety and compliance deficiencies.
• Directly supervise local shuttle drivers and yard jockeys, including reviews and counseling.
• Develop and maintain productive relationships with customers and their representatives.
• Communicate load status to customers and coordinate with locations and drivers on loads.
• Share on-call duties during off-hours and weekends with staff.
• Ensure drivers understand load release instructions and allocate assets efficiently.

Skills

Computer skills

Organizational skills

Communication

Multi-tasking

Initiative

Flexibility

Education

High school diploma

Bachelor’s degree preferred

Job description

Salaried – Exempt

Location: Mt. Crawford, VA

Reports to: Transportation Operations Manager

Work hours: Monday-Friday 9:00am to 6:00pm. Must be willing to work outside of regular hours as needed. Occasional travel required to participate in relevant events and related training opportunities or site visits.

Responsibilities

• Manage the operation of local shuttle drivers for assigned customer accounts, as well the administrative, organizational, and system handling of transportation activities
• Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations to ensure that customer expectations are met and all relevant regulations are followed
• Ensure adequate staffing is in place to meet/match customer demands, which will most likely vary based on projected daily volumes
• Coordinate the implementation of effective safety & compliance programs with core team
• Monitor hours of service laws along with all other regulations for assigned drivers, and report violations as needed. Ensure other safety and compliance deficiencies are reported/corrected as well
• Be a primary contact and direct supervisor for local shuttle drivers & yard jockeys on dedicated accounts assigned to this position. This includes employee reviews, counseling, and all other clerical/management oversight necessary.
• Develop and maintain proper, productive, and professional relationships with customers and their representatives
• Keep lines of communication open and keep customers aware of load status as requested by customers and/or if situations change
• Work with customers, shipping/receiving locations and drivers to secure loads and communicate any load/unloading appointments
• Share in off-hours/weekend call duties with other staff members and management
• Responsible for assuring drivers clearly understand and comply with customer instructions attached to load releases
• Responsible for assisting in the responsible allocation of assets, drivers and available business in such a way as to minimize operational expenses while maximizing utilization
• Foster an environment of mutual respect throughout the organization
• Maintain a high degree of integrity at all times and in all circumstances
• Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items
• Provide administrative staff with all necessary documentation and information on all loads to ensure proper, timely and accurate billing by ensuring drivers are providing the same in a timely fashion
• Professionally perform all duties in a manner which promotes the image, growth, profitability and success of the company
• Other duties as assigned

Qualifications

• Strong computer skills & ability to learn company’s system
• Organizational - ability to administer, organize, and file paperwork
• Communicative - ability to communicate via phone and email effectively and efficiently
• Multi-Tasking Capability – ability to handle more than one task at a time
• Initiative – ability to self-start and work with minimum direct supervision
• Flexibility – ability to adjust to changes in work assignments and scheduled hours, including weekends

Training And Experience

• High school diploma required; Bachelor’s level degree preferred
• Experience in transportation as a driver, dispatcher, or in a supporting role