Shuttle Operations Lead | Dispatch, Safety & Team Growth

InterChange Group, Inc.; Mount Crawford (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

InterChange Group, Inc. is seeking a Salaried – Exempt role in Mt. Crawford, VA to supervise local shuttle drivers and manage transportation activities for assigned accounts.

Reports to Transportation Operations Manager; standard hours are Monday–Friday 9:00am–6:00pm with occasional after-hours work and travel for events and site visits. You will coordinate dispatch with the Regional Supervisor, ensure staffing aligns with daily volumes, and enforce safety and regulatory compliance.

Qualifications

• High school diploma required; Bachelor’s level degree preferred.
• Experience in transportation as a driver, dispatcher, or in a supporting role.

Responsibilities

• Manage the operation of local shuttle drivers for assigned customer accounts and oversee transportation activities.
• Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations and ensuring regulatory compliance.
• Ensure adequate staffing to meet customer demands based on daily volumes.
• Coordinate safety and compliance programs with the core team.
• Monitor hours of service laws and report violations; address safety and compliance deficiencies.
• Directly supervise local shuttle drivers and yard jockeys, including reviews and counseling.
• Develop and maintain productive relationships with customers and their representatives.
• Communicate load status to customers and coordinate with locations and drivers on loads.
• Share on-call duties during off-hours and weekends with staff.
• Ensure drivers understand load release instructions and allocate assets efficiently.

Skills

Computer skills

Organizational skills

Communication

Multi-tasking

Initiative

Flexibility

Education

High school diploma

Bachelor’s degree preferred

Job description

InterChange Group, Inc. is seeking a Salaried – Exempt role in Mt. Crawford, VA to supervise local shuttle drivers and manage transportation activities for assigned accounts.

Reports to Transportation Operations Manager; standard hours are Monday–Friday 9:00am–6:00pm with occasional after-hours work and travel for events and site visits. You will coordinate dispatch with the Regional Supervisor, ensure staffing aligns with daily volumes, and enforce safety and regulatory compliance.