Shuttle Supervisor

ABM Industries; Hempfield Township (PA); Hybrid; USD 34,254 - 48,787; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries is seeking an Airport Shuttle Supervisor in Hempfield Township, PA. The role involves overseeing shuttle operations, leading a team of Bus Operators and Fueler/Cleaners, and ensuring exceptional customer service. Candidates must possess a valid CDL A/B with a Passenger Endorsement and prior supervisory experience. The position requires the flexibility to work various shifts, including possible overnights, and offers a competitive pay of $30.14 per hour, along with comprehensive benefits.

Qualifications

• Must have a valid CDL A/B with Passenger Endorsement.
• Customer service experience preferred.
• 1 year of relevant work experience.

Responsibilities

• Coordinate and execute daily shuttle operations.
• Lead and provide guidance to Bus Operators and Fueler/Cleaners.
• Conduct quality improvement inspections.

Skills

Previous Dispatch and Supervisory Experience

Customer Service Experience

Proficiencies with online applications and Microsoft Office

Education

Valid CDL A/B with Passenger Endorsement

1 year of similar work experience

Job description

Job Description

The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Compensation: $30.14 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

• PREVIOUS DISPATCH AND SUPERVISORY EXPERIENCE IS REQUIRED
• Must have a valid CDL A/B with Passenger Endorsement at time of application

Shift: 24 hour business. Must be able to be flexible with shift including possible overnights.

Responsibilities

• Essential Functions:
• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Conduct safety observations
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Capability of working various shifts as Operations is 24/7
• Implements corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.

Responsibilities

• Provides leadership and direction to team members.
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
• Provides positive coaching to team members.
• Assists with the training of team members.
• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
• Reports damaged, broken and out of work features/items.
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests.
• Provides training to all new team members.
• Attends and participates in all meeting and training sessions.
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
• Performs all tasks and duties required of your team.
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned.
• Ability to work in various weather conditions.

Qualifications

• Must have a valid CDL A/B with Passenger Endorsement
• Preferred Qualifications:
• Customer Service Experience
• 1 year of similar work experience
• Proficiencies with the use of online applications and Microsoft Office

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com