Shuttle Dispatcher

ABM Industries; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Nashville, TN seeks a Shuttle Dispatcher to coordinate requests from clients and assign staff to respond to those requests. This full-time role operates in a 24-hour environment and offers a comprehensive benefits package.

The dispatcher will schedule wheelchair assistants, relay work orders, monitor resources, and ensure safety and compliance. Prior dispatch or multi-line reception experience is preferred; 21+ age required.

Qualifications

• Customer service experience required.
• 1 year of clerical experience required.
• Must be 21 years of age or older.

Responsibilities

• Provides assistance, information and customer service to clients.
• Schedules and dispatches wheelchair assistants to locations as per requests.
• Relays work orders and information to crews and supervisors using phones or computers.
• Monitors resources and coordinates service for optimal efficiency.

Skills

Customer service

Clerical experience

21+ age

Job description

Job Description

The Shuttle Dispatcher full time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

The Shuttle Dispatcher full time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Pay Rate: $19.00 p/h to $19.00 p/h

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Schedule: Full time: Scheduled varies 24-hour operation

Location: ABM shuttle 804 Hangar Ln. Nashville TN 37217

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members |

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Responsibilities

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned
• Monitors daily services and create/update a log sheet or service log
• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
• Creates reports to monitor activity and operations

Qualifications

• Must be 21 years of age or older.
• Customer Service Experience
• 1 Year of Clerical Experience

Preferred Qualifications

• One (1) year of prior multi-line reception experience or dispatching experience.
• Prior experience scheduling and dispatching; employees.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com