Shuttle Operations & Guest Services Coordinator

Ward Cove Dock Group; Ketchikan (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

Ward Cove in Ketchikan, AK is seeking a Transportation Coordinator to organize and operate the shuttle experience, working closely with guests, shuttle drivers, and the City of Ketchikan. You will manage shuttle service, assist guests with boarding and disembarkation, monitor safety and regulations, and coordinate with drivers to ensure smooth operations in various weather conditions.

This role requires one year of customer service experience, a valid driver's license, and ATSSA Flagger

Qualifications

• ATSSA Flagger Certification or ability to obtain.
• At least 1 year of experience in a customer service-related field.
• Driver's License preferred.
• Prolonged standing and walking; may lift up to 15 pounds.
• Must be able to work outside in all weather conditions.

Responsibilities

• Meet and greet guests with a professional attitude and appearance; provide exceptional customer service.
• Communicate effectively amongst your team and all departments.
• Knowlege and promotion of Ward Cove venues and retail; address guest concerns.
• Work as greeters to welcome guests and conduct guest orientations.
• Collaborate with drivers and local operators to ensure effective shuttle operations by monitoring guest boarding and disembarkation.
• Safely monitor locations with high-vehicle traffic; assist with backing buses and watching for blind spots.
• Manage shuttle bus rotations considering available buses, guest count, weather, and other variables.
• Monitor parking lots and permits.
• Traffic flagging to ensure safe and efficient movement for vehicles and pedestrians.
• Clean and organize all equipment and workspaces.
• Respond to safety incidents with preparedness.
• Work a flexible schedule.
• Perform other duties as assigned.

Skills

Safety focus

Customer service

Problem solving

High-paced environment

Weather conditions

Flagger certification

Job description

Ward Cove in Ketchikan, AK is seeking a Transportation Coordinator to organize and operate the shuttle experience, working closely with guests, shuttle drivers, and the City of Ketchikan. You will manage shuttle service, assist guests with boarding and disembarkation, monitor safety and regulations, and coordinate with drivers to ensure smooth operations in various weather conditions.

This role requires one year of customer service experience, a valid driver's license, and ATSSA Flagger