Shelter & Safety Coordinator (Warming Center)

Ketchikan Indian Community; Ketchikan (AK); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Ketchikan Indian Community seeks a Warming Center Attendant to support shelter guests overnight and on weekends, ensuring a safe, clean environment and documenting safety concerns.

The role emphasizes strong communication, discretion, and the ability to work independently or with a team. Prior customer service experience is preferred; some positions may require a driver's license. This seasonal role offers community impact and structured trainings.

Qualifications

• High School Diploma or GED required.
• At least 1 year experience in customer service.
• Ability to follow policies and maintain confidentiality (HIPAA/HITECH where applicable).

Responsibilities

• Communicate clearly with staff regarding incidents, guest information, and safety concerns.
• Follow and enforce center rules and policies.
• Manage guest needs and assist with beds, snacks, laundry, hygiene kits, and clothing.
• Observe and record significant activity and maintain shift notes.
• Serve as shift point of contact and help coordinate operations in the center.

Skills

Customer service

Communication

Crisis intervention

De-escalation

Confidentiality

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Ketchikan Indian Community seeks a Warming Center Attendant to support shelter guests overnight and on weekends, ensuring a safe, clean environment and documenting safety concerns.

The role emphasizes strong communication, discretion, and the ability to work independently or with a team. Prior customer service experience is preferred; some positions may require a driver's license. This seasonal role offers community impact and structured trainings.