Shuttle Driver - Residence Inn/Fairfield Inn

Gabriel Group; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Career advancement opportunities

Employee recognition programs

Job summary

Midas Hospitality is seeking a dependable Van Driver/Shuttle associate to transport guests and support hotel operations in Charlotte, NC. The role requires a clean driving record, valid license, and professional guest service as you assist front desk, housekeeping, and maintenance teams.

Responsibilities include transporting guests, helping with luggage, providing directions, and reporting safety or maintenance issues. The position emphasizes safety, teamwork, and customer satisfaction.

Qualifications

• High school diploma or equivalent experience preferred.
• Excellent driving record as verified by a Motor Vehicle Report.
• Valid driver’s license and ability to safely operate hotel vehicles, vans, limousines, or automobiles as required.
• Knowledge of hotel services, local attractions, area events, and guest transportation needs preferred.
• Ability to communicate clearly and professionally with guests, associates, and hotel leadership.
• Ability to read and interpret safety rules, operating instructions, maintenance procedures, and standard operating procedures.

Responsibilities

• Safely transport guests to and from the airport, hotel, and other assigned destinations while following all traffic laws and hotel safety procedures.
• Assist guests with loading and unloading luggage, packages, and shuttle doors in a courteous and professional manner.
• Provide guests with directions, local information, hotel details, and general assistance as needed.
• Respond to guest questions, concerns, and service needs with hospitality, urgency, and professionalism.
• Communicate guest feedback, issues, or complaints to management to support timely resolution and outstanding guest service.
• Refuel, inspect, clean, and help maintain the hotel vehicle daily, including reporting mechanical concerns or safety issues.
• Maintain cleanliness of the parking lot, shuttle area, and public areas during downtime, including removing trash and recycling as needed.
• Report lost and found items, suspicious activity, hazardous conditions, and maintenance concerns to management promptly.
• Support the front desk, housekeeping, and maintenance teams as needed to ensure smooth hotel operations.
• Complete special assignments and projects as requested by hotel leadership.
• Perform all duties in accordance with standard operating procedures and in a safe, accident-free manner.

Skills

Excellent driving record

Customer service

Professional communication

Safety awareness

Teamwork

Education

High school diploma or equivalent

Job description

• Location 2220 West Tyvola Rd,Charlotte, NC, 28217,United States

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dependable, safety-focused, and guest-oriented Van Driver/Shuttle associate to provide transportation services for hotel guests and support daily hotel operations. This role is responsible for safely transporting guests to and from designated destinations, assisting with luggage, maintaining the hotel vehicle, and delivering warm, professional service at every interaction.

The ideal candidate has an excellent driving record, strong guest service skills, and the ability to represent the hotel with professionalism while supporting front desk, housekeeping, maintenance, and public area needs assigned.

What You Will Be Doing:

As a Van Driver/Shuttle associate, you will help create a positive guest experience by providing safe, reliable transportation and assisting with hotel support tasks that keep operations running smoothly.

Responsibilities include:

• Safely transport guests to and from the airport, hotel, and other assigned destinations while following all traffic laws and hotel safety procedures.
• Assist guests with loading and unloading luggage, packages, and shuttle doors in a courteous and professional manner.
• Provide guests with directions, local information, hotel details, and general assistance as needed.
• Respond to guest questions, concerns, and service needs with hospitality, urgency, and professionalism.
• Communicate guest feedback, issues, or complaints to management to support timely resolution and outstanding guest service.
• Refuel, inspect, clean, and help maintain the hotel vehicle daily, including reporting mechanical concerns or safety issues.
• Maintain cleanliness of the parking lot, shuttle area, and public areas during downtime, including removing trash and recycling as needed.
• Report lost and found items, suspicious activity, hazardous conditions, and maintenance concerns to management promptly.
• Support the front desk, housekeeping, and maintenance teams as needed to ensure smooth hotel operations.
• Complete special assignments and projects as requested by hotel leadership.
• Perform all duties in accordance with standard operating procedures and in a safe, accident-free manner.

What You Bring:

• High school diploma or equivalent experience preferred.
• Excellent driving record as verified by a Motor Vehicle Report.
• Valid driver’s license and ability to safely operate hotel vehicles, vans, limousines, or automobiles as required.
• Knowledge of hotel services, local attractions, area events, and guest transportation needs preferred.
• Ability to communicate clearly and professionally with guests, associates, and hotel leadership.
• Ability to read and interpret safety rules, operating instructions, maintenance procedures, and standard operating procedures.
• Basic math skills, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to solve practical problems and follow written, oral, diagram, or schedule-based instructions.
• Strong attention to safety, service, cleanliness, and teamwork.

Physical Requirements:

This position requires regular standing, walking, bending, stooping, reaching, stretching, driving, and assisting guests with luggage or packages. Candidates should be able to lift, push, or move at least 30 pounds and occasionally more than 30 pounds with or without reasonable accommodation. Excellent vision, depth perception, color vision, and hearing are required to safely operate vehicles in city street and expressway conditions. Work may be performed indoors, outdoors, and in or around vehicles, with exposure to weather conditions including heat, cold, wet, or humid environments. The noise level is usually moderate. This is a safety-sensitive position.

What We Offer:

At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:

• Growth and development opportunities and access to learning resources.
• Medical, Dental, and Vision insurance options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Hotel and travel discounts.
• Employee recognition programs and career advancement opportunities.

Founded in 2006, Midas Hospitality is a leading hotel development, construction, management, and investment firm with over 1,000 associates and a portfolio of more than 40 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture centered on growth, teamwork, and opportunity.

At Midas Hospitality, our associates are the heart of our success. We provide an environment where individuals can grow their careers, make meaningful contributions, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.