Shuttle Driver / Operations Attendant

BENCHMARK; United States; On-site; USD 19,889 - 28,326; Part time

Job summary

BENCHMARK is seeking a dedicated Guest Services Van Driver / Operations Attendant for DoubleTree by Hilton Hotel Manchester Downtown. The role involves safely operating the hotel shuttle, assisting guests with luggage, and providing hotel information. Ideal candidates should possess a valid driver's license and a good driving record, with previous hotel experience preferred.

The position offers compensation of $17.50 per hour. Join a team committed to providing excellent service and maintaining a welcoming environment.

Qualifications

• A valid driver's license is mandatory.
• A good driving record is essential.
• Previous experience in hotel or driving role is preferred.

Responsibilities

• Safely operates the hotel shuttle for guest transportation.
• Assists guests with luggage and directions.
• Processes guest packages in accordance with procedures.
• Performs vehicle inspections and maintains cleanliness.

Skills

Valid driver's license

Good driving record

Previous hotel or driving experience

Job description

We are seeking a dedicated Guest Services Van Driver / Operations Attendant for the DoubleTree by Hilton Hotel Manchester Downtown, a property managed by Pyramid Global Hospitality.

Key Responsibilities

• Safely operate the hotel shuttle providing professional and courteous transportation to guests on primary and secondary routes, including Manchester Airport and nearby attractions.
• Assist guests with luggage handling, storage and transportation during arrival and departure.
• Provide guests with directions, hotel information, local recommendations, and address inquiries.
• Receive, organize, deliver, and process guest packages in accordance with hotel procedures.
• Coordinate dry‑cleaning and other guest service requests.
• Perform daily vehicle inspections, report maintenance concerns, and maintain vehicle cleanliness.
• Assist guests in loading and unloading luggage from the shuttle.
• Answer incoming calls and respond to guest inquiries when needed.
• Maintain and restock the Made Market, including stocking beverages, snacks, and supplies; maintaining fresh lobby coffee; monitoring cleanliness; recording purchases when Guest Service Agents are occupied.
• Restock beverages and supplies in the Hilton Honors Lounge.
• Support Housekeeping operations by restocking carts, delivering linen and supplies to guest floors, assisting with organization of storage areas, stripping guest rooms when necessary, and aiding housekeeping leadership.
• Assist Laundry operations by loading/unloading washers and dryers, sorting, folding, organizing, and transporting linen, operating equipment safely, distributing linen, and maintaining cleanliness of laundry areas.
• Maintain presentation of public areas by sweeping entrances, removing debris and cigarette butts, dusting lobby surfaces, walls, elevator landings, removing trash, and keeping front entrance guest‑ready.
• Assist with light security awareness and support as requested by management or security personnel.
• Remain productive during downtime by supporting Rooms Division operations as needed and demonstrating teamwork, professionalism, and cooperation with guests, coworkers, and management.
• Follow all hotel safety procedures, cleanliness standards, and operational policies, and perform other duties as assigned by management.

Qualifications

• Valid driver’s license.
• Good driving record.
• Previous hotel or driving experience preferred.

Compensation

$17.50 – $17.50 per hour.

Equal Opportunity Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.