Shuttle Driver / Operations Attendant

BENCHMARK; Manchester (NH); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality is seeking a friendly and reliable Van Driver / Operations Attendant for the DoubleTree by Hilton Manchester Downtown. This role supports Guest Services with safe shuttle operations, luggage assistance, and market restocking, while providing warm hospitality to guests from around the world.

You will drive the primary route to Manchester Airport, follow all safety and traffic rules, assist housekeeping and laundry where needed, and help maintain lobby and public areas.

Qualifications

• Valid driver's license required.
• Good driving record required.
• Previous hotel or driving experience preferred.

Responsibilities

• Safely operate the hotel shuttle and provide courteous transportation to guests.
• Assist guests with luggage handling and directions.
• Restock Made Market and assist Housekeeping and Laundry as needed.
• Assist with general cleaning and maintenance of public areas and shuttle vehicles.
• Respond to guest inquiries and provide local recommendations.

Skills

Valid driver's license

Good driving record

Hotel driving experience

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as Van Driver / Operations Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. And to assist in restocking our Made Market and working with Housekeeping.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.ESSENTIAL DUTIES AND RESPONSIBILITIESFull Time and Part Time positions available with both first and second shifts available.Duties include but are not limited to:Safely operate the hotel shuttle while providing professional and courteous transportation service to guests.• Primary route: Manchester Airport• Secondary routes: Local restaurants, businesses, and attractions Follow all traffic laws, airport regulations, and company driving policies. Assist guests with luggage handling, storage, and transportation during arrival and departure. Provide guests with directions, hotel information, local recommendations, and assistance as needed. Receive, organize, deliver, and assist with charging guest packages in accordance with hotel procedures. Assist with dry-cleaning coordination and other guest service requests. Perform daily inspections of hotel vehicles, reporting maintenance concerns and ensuring vehicles remain clean and presentable. Assist guests entering and exiting shuttle vehicles, including loading and unloading luggage. Answer incoming calls and assist with guest inquiries when needed. Maintain and restock the Made Market, including:• Stocking beverages, snacks, and supplies• Maintaining fresh lobby coffee throughout the day• Monitoring cleanliness and organization of the area• Recording Made Market purchases when Guest Service Agents are occupied Assist with restocking beverages and supplies in the Hilton Honors Lounge. Support Housekeeping operations by:• Restocking housekeeping carts• Delivering linen and supplies to guest floors• Assisting with organization of housekeeping storage areas• Stripping guest rooms when operationally necessary• Assisting room attendants and housekeeping leadership as needed Support Laundry operations by working all positions within the Laundry department as operational needs require, including:• Loading and unloading washers and dryers• Sorting, folding, organizing, and transporting linen• Operating laundry equipment safely and efficiently• Assisting with linen distribution throughout the hotel• Maintaining cleanliness and organization of laundry areas Maintain cleanliness and presentation of public areas, including:• Sweeping entrances and removing cigarette butts and debris• Dusting lobby surfaces, walls, elevator landings, and public areas• Removing trash and maintaining clean entryways• Keeping lobby and front entrance guest-ready at all times Assist with light security awareness and support as requested by management or security personnel. Remain productive and engaged during downtime by assisting Rooms Division operations wherever needed. Demonstrate teamwork, professionalism, and cooperation with guests, coworkers, and management. Follow all hotel safety procedures, cleanliness standards, and operational policies. Perform other duties as assigned by management.#IND400What are we looking for?Qualifications:Must have a valid driver's licenseMust have a good driving recordPrevious hotel / driving experience preferredCompensation:$17.00-$17.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.