Shuttle Driver - Guest-Focused Hotel Team Member

Sonesta International Hotels; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M­

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels in Charlotte, NC is seeking a Van Driver to operate the hotel van, shuttle guests safely, assist with luggage, and uphold Sonesta service standards.

The role requires a high school diploma, valid driver’s license, and English fluency. Shifts include mornings, evenings, weekends and holidays; prior hotel or retail customer service is a plus. Benefits include health, retirement, and hotel discounts.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 100 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

Skills

English fluency

Customer service

Verbal communication

Driver's license

Education

High school diploma or equivalent

Job description

Sonesta International Hotels in Charlotte, NC is seeking a Van Driver to operate the hotel van, shuttle guests safely, assist with luggage, and uphold Sonesta service standards.

The role requires a high school diploma, valid driver’s license, and English fluency. Shifts include mornings, evenings, weekends and holidays; prior hotel or retail customer service is a plus. Benefits include health, retirement, and hotel discounts.