Guest Shuttle Driver — Courteous, Safe Hotel Transport

Sonesta International Hotels; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company  匹

Paid vacation and sick days

Sonesta hotel discounts

Educational assistance

Parental leave

Job summary

Sonesta International Hotels is seeking a Van Driver to operate the hotel shuttle and serve guests with safety and courtesy. You will assist with luggage, navigate airport rules, and uphold Sonesta service standards across interactions with guests.

The job requires a High School diploma or equivalent, a valid driver's license, and the ability to work mornings, evenings, weekends, and holidays. English fluency and strong communication are essential; benefits include medical and retirement plans.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 100 pounds.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

Skills

Fluent English

Communication skills

Education

High School diploma or equivalent

Job description

Sonesta International Hotels is seeking a Van Driver to operate the hotel shuttle and serve guests with safety and courtesy. You will assist with luggage, navigate airport rules, and uphold Sonesta service standards across interactions with guests.

The job requires a High School diploma or equivalent, a valid driver's license, and the ability to work mornings, evenings, weekends, and holidays. English fluency and strong communication are essential; benefits include medical and retirement plans.