Shuttle Captain: Hands-On Driver & Team Leader

Sonesta International Hotels; Charlotte (NC); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401K

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Employee Discounts

Job summary

Sonesta International Hotels in Charlotte is seeking a hands-on Shuttle Captain to lead daily shuttle operations, coordinate schedules, and personally handle airport pickups and guest runs. This role blends leadership with active driving duties to stay connected to the guest experience.

The position requires managing staffing, training, safety, and coverage across all shifts, while maintaining the front-of-house arrival experience and the property’s first impression.

Qualifications

• Demonstrated focus on guest service excellence.
• Strong leadership and team coordination abilities.
• Commitment to safety standards and procedures.

Responsibilities

• Create and manage the daily shuttle driver schedule.
• Personally perform airport pickups and other shuttle runs.
• Maintain safety, vehicle readiness and service standards.
• Coordinate with Front Desk for passenger needs and delays.

Skills

Customer service

Leadership

Team coordination

Safety compliance

Vehicle operation

Tools

GPS navigation

Two-way radio

Job description

Sonesta International Hotels in Charlotte is seeking a hands-on Shuttle Captain to lead daily shuttle operations, coordinate schedules, and personally handle airport pickups and guest runs. This role blends leadership with active driving duties to stay connected to the guest experience.

The position requires managing staffing, training, safety, and coverage across all shifts, while maintaining the front-of-house arrival experience and the property’s first impression.