Shuttle Driver/Dispatcher

Career Site Brand; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vacc

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations in Kissimmee, FL is seeking a Shuttle Driver to safely transport guests, owners, and team members while delivering outstanding guest service.

You will operate company vehicles, assist with luggage, coordinate transportation requests, and support dispatcher tasks as needed. The role requires a valid driver's license, 21+ years of age, and physical ability to lift 50-75 lbs, with CDL endorsement preferred but not required.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required (minimum 3 years driving experience).
• CDL with passenger endorsement preferred but not required.
• Strong knowledge of the Orlando area, attractions, and local activities.
• Excellent verbal communication and customer service skills.
• Multilingual ability is a plus.
• Ability to repeatedly lift 50-75 lbs. as needed.
• Comfortable working outdoors in various weather conditions.

Responsibilities

• Safely transport guests, owners, and team members while providing exceptional customer service.
• Operate company vehicles in safety standards, traffic laws, and company policies.
• Assist with passenger boarding and luggage handling.
• Support Bellperson duties as needed, including greeting guests, assisting with luggage, providing resort information, wayfinding, and maintaining a welcoming arrival area.
• Coordinate transportation requests using company systems, communicate with drivers and guests, monitor schedules, and support Dispatcher functions as needed.
• Perform vehicle inspections, maintain cleanliness, report maintenance concerns, and follow all safety, transportation, and company requirements.
• Complete required documentation, training, and other duties as assigned to support department operations and guest experience.

Skills

Verbal communication

Customer service

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

The Shuttle Driver safely transports guests, owners, and team members, as applicable, to designated destinations while providing exceptional guest service. This position also supports transportation operations through luggage assistance, guest assistance, and Dispatcher responsibilities as assigned.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

Safely transport guests, owners, and team members while providing exceptional customer service. Operate company vehicles in compliance with safety standards, traffic laws, and company policies. Assist with passenger boarding and luggage handling.

Support Bellperson duties as needed, including greeting guests, assisting with luggage, providing resort information, wayfinding, and maintaining a welcoming arrival area.

Coordinate transportation requests using company systems, communicate with drivers and guests, monitor schedules, and support Dispatcher functions as needed.

Perform vehicle inspections, maintain cleanliness, report maintenance concerns, and follow all safety, transportation, and company requirements.

Complete required documentation, training, and other duties as assigned to support department operations and guest experience.

EDUCATION and/or EXPERIENCE

• Previous shuttle, van, or bus driving and/or bell services experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• A valid driver's license is required (minimum of three years driving experience).
• A Commercial Driver's License (CDL) with passenger endorsement is preferred but not required.

QUALIFICATIONS

• Must be at least 21 years of age.
• Must meet company motor vehicle policy standards.
• Strong knowledge of the Orlando area, attractions, and local activities.
• Excellent verbal communication and customer service skills.
• Multilingual ability is a plus.
• Ability to repeatedly lift 50-75 lbs. as needed.
• Comfortable working outdoors in various weather conditions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.