Shuttle Driver & Bell Attendant – Guest Service Pro

Hotel Equities; Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Employee Assistance Program

Reduced Room Rates throughout the port

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Shuttle Driver / Bell Person for the Orangewood Inn & Suites in KC, MO. This role safely transports guests, assists with luggage, delivers porter services, and helps create a positive first and last impression with warm, professional service.

The position combines transportation with bell duties and requires strong customer service, attention to safety, and a neat appearance.

Qualifications

• High School Diploma or equivalent preferred.
• Valid driver’s license required (per state and company requirements).
• Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

Responsibilities

• Safely transport guests to and from the airport and other designated locations.
• Follow all traffic laws and company safety procedures.
• Remain calm and professional in high-traffic or emergency situations.
• Assist guests with luggage during shuttle service.
• Clearly communicate hotel services and amenities during transport.
• Use a handheld device if required for scheduling or logging trips.
• Maintain cleanliness of the shuttle vehicle (inside and outside).
• Ensure vehicle is fueled and taken for routine service as needed.
• Clean and maintain lobby, entrances, and courtyard areas.
• Assist valet and other departments when needed.
• Follow hotel conduct, grooming, and uniform standards at all times.
• Maintain professional appearance with uniform and name tag.
• Perform other duties as assigned by management.
• Greet guests warmly upon arrival and departure.
• Assist guests with unloading and loading luggage to and from vehicles.
• Transport guest luggage to and from rooms using carts or by hand.
• Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
• Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
• Provide directions and recommendations for local attractions and establishments.
• Deliver newspapers to occupied rooms nightly.
• Maintain a friendly, professional, and service-oriented demeanor at all times.
• Respond promptly to guest inquiries in person and by phone.

Skills

Customer service

Communication

Professionalism

Patience

Education

High School Diploma or equivalent

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Shuttle Driver / Bell Person for the Orangewood Inn & Suites in KC, MO. This role safely transports guests, assists with luggage, delivers porter services, and helps create a positive first and last impression with warm, professional service.

The position combines transportation with bell duties and requires strong customer service, attention to safety, and a neat appearance.