Shuttle Driver & Bell Attendant – Guest Service Pro

Hotel Equities

Kansas City (MO)

On-site

USD 21,000 - 22,000

Full time

7 days ago
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Benefits offered by this job

Vacation & Holiday Pay
Employee Assistance Program
Reduced Room Rates throughout the port

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Shuttle Driver / Bell Person for the Orangewood Inn & Suites in KC, MO. This role safely transports guests, assists with luggage, delivers porter services, and helps create a positive first and last impression with warm, professional service.

The position combines transportation with bell duties and requires strong customer service, attention to safety, and a neat appearance.

Qualifications

  • High School Diploma or equivalent preferred.
  • Valid driver’s license required (per state and company requirements).
  • Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

Responsibilities

  • Safely transport guests to and from the airport and other designated locations.
  • Follow all traffic laws and company safety procedures.
  • Remain calm and professional in high-traffic or emergency situations.
  • Assist guests with luggage during shuttle service.
  • Clearly communicate hotel services and amenities during transport.
  • Use a handheld device if required for scheduling or logging trips.
  • Maintain cleanliness of the shuttle vehicle (inside and outside).
  • Ensure vehicle is fueled and taken for routine service as needed.
  • Clean and maintain lobby, entrances, and courtyard areas.
  • Assist valet and other departments when needed.
  • Follow hotel conduct, grooming, and uniform standards at all times.
  • Maintain professional appearance with uniform and name tag.
  • Perform other duties as assigned by management.
  • Greet guests warmly upon arrival and departure.
  • Assist guests with unloading and loading luggage to and from vehicles.
  • Transport guest luggage to and from rooms using carts or by hand.
  • Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
  • Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
  • Provide directions and recommendations for local attractions and establishments.
  • Deliver newspapers to occupied rooms nightly.
  • Maintain a friendly, professional, and service-oriented demeanor at all times.
  • Respond promptly to guest inquiries in person and by phone.

Skills

Customer service
Communication
Professionalism
Patience

Education

High School Diploma or equivalent

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Shuttle Driver / Bell Person for the Orangewood Inn & Suites in KC, MO. This role safely transports guests, assists with luggage, delivers porter services, and helps create a positive first and last impression with warm, professional service.

The position combines transportation with bell duties and requires strong customer service, attention to safety, and a neat appearance.

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