Shuttle Driver

Oceanshorescomfortinn; Tennessee; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Shuttle Driver to enhance guest experiences by providing transportation to local destinations. This full-time position requires strong interpersonal skills and a commitment to exceptional guest service. The Shuttle Driver will ensure seamless transportation while maintaining a positive atmosphere. If you thrive in a dynamic environment and enjoy interacting with guests, this role is perfect for you.

Qualifications

• Ability to work a flexible schedule including holidays and weekends.
• Experience in customer service roles preferred.

Responsibilities

• Operate shuttle service for guests to local destinations.
• Ensure a delightful experience for all guests.
• Maintain communication with the front office regarding guest shuttles.

Skills

Strong verbal, written and interpersonal skills

Commitment to exceptional guest service

Ability to maintain a positive and professional attitude

Education

State Driver's License with no restrictions

Job description

Join to apply for the Shuttle Driver role at Comfort Inn & Suites Ocean Shores

4 days ago Be among the first 25 applicants

Join to apply for the Shuttle Driver role at Comfort Inn & Suites Ocean Shores

Driver Position

The role of Driver is to ensure 100% guest satisfaction by operating the courtesy shuttle to provide transportation to and from local destinations for our guests.

Responsibilities Include

• Operates Hotel Shuttle Service
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and welcomes to hotel city
• Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
• Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
• Follows airport procedures and shuttle traffic rules to pick up and drop off guests
• Logs trips and retains fuel receipts in accordance with hotel process
• Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
• Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location
  
  

Additional Duties Include

• Completes other duties to assist hotel
• Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
• Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
• Assists in arranging taxi or other transportation service for guests traveling outside shuttle's service area
• Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
• Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made.
  
  

To create 100% guest satisfaction, the driver must:

• Provide the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Give personal attention, take personal responsibility and use teamwork when providing guest service and experience
• Listen, apologize with empathy, find a solution and follow through when resolving guest problems
• Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assume the responsibility to notice when the guest is not satisfied and use their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Perform other duties required to provide the service brand behavior and genuine hospitality
  
  

Requirements/Skills

• Strong verbal, written and interpersonal skills
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude
• Adhere to the policies and procedures of the hotel
• Adhere to safe driving practices and traffic law
• Ability to work a flexible schedule including holidays and weekends
• State Driver's License with no restrictions that prevent operating hotel shuttle.
• Ability to clear all necessary airport certification requirements to operation shuttle in airport
  
  

Physical Demands

• Ability to sit or stand for entire shift
• Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle
• Frequent walking while lifting
• Ability to lift up to 70 pounds
  
  

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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