Shuttle Driver

HEI Hotels & Resorts; Boston (MA); On-site; USD 31,254 - 44,513; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee discounts

Job summary

HEI Hotels & Resorts seeks a Guest Services/Valet Attendant to ensure smooth guest arrivals and departures at the hotel. You will park and retrieve guest vehicles, greet guests warmly, open doors, and assist with directions and facility information.

You must have hotel experience, a valid MA DOT card, and a proven ability to handle guest inquiries professionally while maintaining a safe and efficient driveway flow.

Qualifications

• Hotel experience preferred.
• MA DOT card.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Identify airline/customer pickup points from luggage tags and claim checks.
• Move luggage and packages safely; load/unload as needed.
• Stand, walk or sit for extended periods while performing duties.
• Maintain safe, respectful interactions with guests and colleagues.
• Keep good driving record as verified by MVR.

Responsibilities

• Ensure arrival, departure, and guest contact experiences are efficient and friendly.
• Park guest vehicles and retrieve valet vehicles with tickets.
• Greet guests with a sincere welcome and open car doors for arriving/departing guests.
• Respond to guest inquiries about hotel features and directions.
• Maintain driveway traffic flow to ensure accessibility at main entrance.
• Assist guests with loading/unloading luggage and direct to facilities.

Skills

Hotel experience

MA DOT card

Customer service

Communication skills

Luggage handling

Driving record

Stand/walk/stoop

Teamwork

Job description

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• MA DOT card
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $27.50 - $27.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.